Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy building strong relationships with customers and colleagues alike? If so, we invite you to join blithequark's Customer Experience Team as a Part-time (25-30 hours/week) Customer Service Representative. This remote work-from-home opportunity in Canada offers a unique chance to work with a dynamic team, develop your skills, and contribute to the growth of a leading tech company in the workforce travel industry.Aboutblithequarkblithequark is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At blithequark, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.Our CultureUnited by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.Job SummaryAs a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels, including email, phone, and chat support. You will work closely with customers and suppliers to resolve issues, enhance interactions, and build strong relationships. This role requires a collaborative, dependable, and inventive individual who can thrive in a fast-paced, solutions-oriented environment.Key Responsibilities* Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support* Deliver favorable customer support using customer support tools and personal product knowledge* Help resolve customer issues and interact with customers in a way that engages and enhances interactions/relationship with blithequark* Communicate with both customers and suppliers to enhance customer experience* Provide value by asking questions to better understand customer needs to showcase benefits* Escalate concerns, track patterns in issues, and opportunities to improve customer experience* Create, prepare for review, and publish new property listings to blithequark.com, ensuring accurate, brand-aligned, well-written, and visually appealing representation of each property* Organize and manage all web content and assets (photos, etc.) for ease of access and referenceQualifications* Experience in call center, Hospitality, and/or Travel industries, with a strong focus on customer experience, quality of work, and accuracy* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues* Ability to work in a fast-paced, solutions-oriented environment, with a high level of pressure and composure* Experience with customer support tools and personal product knowledge* Ability to learn and adapt to new technologies and processes* Strong problem-solving and analytical skills, with the ability to escalate concerns and track patterns in issues* Ability to work independently and as part of a team, with a collaborative and dependable attitude* Experience with content creation and management, including writing, editing, and publishingEssential Skills and Competencies* Excellent communication and interpersonal skills* Ability to work in a fast-paced, solutions-oriented environment* Strong problem-solving and analytical skills* Ability to learn and adapt to new technologies and processes* Experience with customer support tools and personal product knowledge* Ability to work independently and as part of a team* Collaborative and dependable attitude* Strong attention to detail and accuracyPreferred Qualifications* Experience with content creation and management, including writing, editing, and publishing* Knowledge of the workforce travel industry and its challenges* Experience with digital platforms and ecosystems* Ability to speak multiple languagesCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to:* Develop your skills and knowledge in customer service, communication, and problem-solving* Learn about the workforce travel industry and its challenges* Work with a dynamic team and contribute to the growth of a leading tech company* Participate in training and development programs to enhance your skills and knowledge* Take on new challenges and responsibilities as you grow and develop in your roleWork Environment and Company CultureAs a remote work-from-home opportunity, you will have the flexibility to work from the comfort of your own home. Our team is collaborative, supportive, and inclusive, with a strong focus on work-life balance. We offer a dynamic and fast-paced work environment, with opportunities to learn and grow with a leading tech company.Compensation, Perks, and Benefits* Starting wage of $17-$19 per hour, depending on experience* Flexible scheduling, with the ability to work from home* Opportunities for career growth and development* Collaborative and supportive team environment* Access to training and development programs* Comprehensive benefits package, including health, dental, and vision insurance* Paid time off and holidays* Employee recognition and reward programsHow to ApplyIf you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience, skills, and qualifications. We look forward to hearing from you!Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.Apply for this job