Experienced Customer Service Representative – Remote USA – Delivering Exceptional Customer Experiences with Blithequark

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Welcome to Blithequark: Where Customer Experience Meets Exceptional ServiceImagine being part of a dynamic team that brightens days and ignites careers. At blithequark, we're committed to bringing humanity to business, and we're looking for talented individuals like you to join our award-winning employment experience. As a Customer Service Representative working remotely, you'll be the spark that sets our customer experience ablaze. With our Great Place to Work certification in the United States, you can trust that you'll be part of an amazing team with a purpose-driven company culture.About Our Remote Work-From-Home TeamOur blithequark work-from-home team has 40 preferred residency states, and we're currently hiring from across the United States, excluding AK, CA, HI, and certain regions. If you're a resident of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, or Washington, D.C., we encourage you to apply, as we consider candidates from these areas based on special business needs.What You'll Be DoingAs a Customer Service Representative, you'll have a passion for helping others and giving them peace of mind. Your role will involve answering incoming communications from customers, conducting research to provide answers, and resolving issues with compassion and a smile. You'll be the difference between an average customer experience and an exceptional one.A Typical Day in the Life• Answer incoming communications from customers via phone, email, or chat• Conduct research to provide accurate and timely answers to customer inquiries• Consult with customers on products and services, providing personalized solutions and recommendations• Resolve customer issues with empathy and professionalism, ensuring a positive experienceWhat You Bring to the RoleTo succeed as a Customer Service Representative at blithequark, you'll need:• 6 months or more of customer service experience, preferably in a remote or call center environment• A high school diploma or equivalent• Recognized product or service knowledge, with the ability to apply and explain it to customers• Computer savvy, with proficiency in software applications and technologyThe Equipment You'll NeedTo work remotely with blithequark, you'll need:• Internet speed of 15 Mbps or higher, with a hardwired direct connection to your home router recommended• A USB wired headset, although you may be able to use an existing headset (except for Bluetooth headsets)• A smartphone or device that runs IOS or Android (such as an iPad) for daily log-in and work activitiesWhat You Can Expect from BlithequarkAt blithequark, we're committed to supporting your career and professional development. You can expect:• A base wage of $15 per hour, plus performance bonus opportunities• A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more• An inclusive culture and community-minded organization that encourages giving back and volunteering• A global team of curious lifelong learners guided by our company values• Opportunities for career growth and advancement, with access to thousands of free courses and training programsA Bit More About Your RoleWe're committed to ensuring you have the skills and support to succeed in your role throughout your career. From your first day in training to individualized webcam-enabled engagement and coaching, we'll provide you with the tools and resources you need to thrive. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.About BlithequarkOur business is about making customers happy. Since our inception, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.Diversity, Equity, and Inclusion at BlithequarkBlithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work.Join the Blithequark Team Today!If you're passionate about delivering exceptional customer experiences and are looking for a career with a purpose-driven company, we encourage you to apply to blithequark today. With our supportive team, inclusive culture, and opportunities for growth and development, you'll find a career that ignites your passion and brightens your future. and become part of our dynamic team!Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...