**Experienced Customer Service Representative – Remote Support for Parents and Students at blithequark**

Other Jobs To Apply

Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a fast-paced, dynamic environment and enjoy tackling challenges head-on? If so, we invite you to join our Customer Success team at blithequark, a leading education technology company dedicated to providing innovative learning services to K-12 students.Aboutblithequarkblithequark is a 100% owned subsidiary of a renowned education technology company, committed to fostering local children's ability to think critically, strengthen their logic skills, and help them fulfill their goals through innovative teaching techniques. With a strong focus on love and technology, we believe that education can be made better for everyone. Our platform serves over 6 million students each week, and we're expanding our team to support our growing customer base.Your RoleAs a Customer Service Representative at blithequark, you will be the go-to resource for our parent-clients, ensuring their concerns are heard, understood, and addressed quickly. You will foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction. Your responsibilities will include:* Acting as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls* Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner* Serving as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly* Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction* Collaborating with our team to build scalable systems and processes for a great customer journeyWork Hours and Environment* Work from anywhere that suits you best, with flexible remote work arrangements* Work hours: 8:30am - 5:30pm (Pacific Time)* Fast-paced and dynamic environment, with opportunities to grow and develop your skills* Collaborative team environment, with a focus on customer satisfaction and successWhat We're Looking For* Previous customer service or customer-facing related experience is highly desired* Passion for learning and excitement to grow by tackling challenges head-on within a team* Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs* Comfortable working in a remote environment, with a knack for timely responses* Fluency in Mandarin (speaking, reading, and writing) is essential* Strong problem-solving skills, with the ability to think critically and strategically* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleaguesPay and Benefits* Flexible remote work arrangements, with the ability to work from anywhere that suits you best* Performance-based commission, rewarding hard work with extra earnings* Professional growth opportunities, with hands-on, real-world experience in customer service and support* Pay: $18-$20/hrWhy Join blithequark?* Join a dynamic and growing team, with opportunities to make a real impact on customer satisfaction and success* Collaborate with a talented team of professionals, with a focus on innovation and customer-centricity* Enjoy a flexible and remote work environment, with the ability to work from anywhere that suits you best* Develop your skills and expertise in customer service and support, with opportunities for professional growth and development* Be part of a company that is committed to making education better for everyoneHow to ApplyIf you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!Equal Opportunity Employerblithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.Apply for this job

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...