Are you passionate about delivering exceptional customer service and navigating complex parking regulations? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative (NCS) - Parking Authority.Aboutblithequarkblithequark is a leading organization in the parking industry, dedicated to providing innovative solutions and exceptional customer service to our community. Our team is comprised of passionate professionals who share a common goal: to make parking easier, safer, and more convenient for everyone. As a valued member of our team, you will have the opportunity to work with a diverse range of customers, from residents to businesses, and contribute to the development of our Residential Permit Parking program.Job SummaryAs an Experienced Customer Service Representative (NCS) - Parking Authority, you will serve as the primary point of contact for customers participating in our Residential Permit Parking program. Your exceptional customer service skills, combined with your knowledge of parking regulations and procedures, will enable you to provide accurate and timely assistance to our customers. You will work closely with our community groups, city agencies, and other stakeholders to ensure seamless communication and collaboration.Key Responsibilities* Reviews new and renewal permit applications to ensure accuracy and completeness for approval* Educates the public about permit eligibility and the process of the RPP program* Performs community outreach to provide education and resources about the RPP program* Maintains relations and open communications with the 46 community groups that partner with our agency on their Parking Plans* Maintains permit program database; prepares, processes, and balances daily work sheets for deposits by the following business day; reviews permit applications and sells permits* Assists manager with support of special projects* Runs custom reporting for special projects within the permit management system; reviews outreach documents reaching tens of thousands of customers annually; reviews and interprets city parking laws; organizing and formatting data for specialized use such as GIS mapping & SQL data table importing* Supports work to issue special permits for unique parking situations* Coordinates with city agencies, non-profits, churches, and quasi-public nongovernmental organizations* Supports inventory and permit control by organizing, filing, and stocking permits for easy access and availability* Sets up reports to facilitate understanding and ensure clarity for in-house assessment* Performs other duties as assignedSupervision Received and ExercisedThis position has no supervisory responsibility over others and works under general supervision from the RPP Section Manager and Assistant Manager.Educationand Experience Requirements* High school diploma or GED required; Additional advanced training beyond high school required* Minimum of 2 years, customer service related experience requiredKnowledge, Skills, and Abilities* Customer service skills to assist various customers, public, and vendors* Ability to provide information clearly to customers to ensure understanding* Ability to read, interpret, and verify required documents for residential permits* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals* Ability to write routine correspondence such as business emails and memos, and when required, reports* Ability to speak effectively before groups of customers or employees of the organization* Ability to add and subtract two-digit numbers and to multiply with 10's and 100's* Ability to perform these operations using units of American money, weight measurement, volume, and distance* Ability to read and comprehend simple instructions, short correspondence, and memos* Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions* Ability to manage and develop solutions to problems involving few concrete variables in standardized situations* Knowledge, skills, and ability to handle and deescalate heightened communications at times from customers or othersPhysical RequirementsThis position is in an office environment conducive with regulated office temperatures and lighting. The noise level can become moderate. The majority of time is spent sitting; however, the employee has discretion about walking, standing, etc. Hand-eye coordination and manipulation of a phone and keyboard is frequent. The position occasionally requires stooping or bending. Light lifting, such as three or four reams of paper, or other materials (up to 20 pounds) may be required.Benefitsblithequark offers a generous and competitive benefits package, including:* Comprehensive health insurance* Retirement savings plan* Paid time off* Opportunities for professional growth and development* A dynamic and supportive work environmentEqual Employment Opportunityblithequark is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. We prohibit discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.How to ApplyIf you are a motivated and customer-focused individual who is passionate about making a difference in the parking industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!Apply Job!Apply for this job