**Experienced Customer Service Representative for Hospitality Business – Part-time, Flexible Schedule**

Other Jobs To Apply

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a part-time Customer Service Representative. This role offers a unique blend of customer support, scheduling, and administrative tasks, providing an exciting opportunity to grow your skills and contribute to the success of our hospitality business.Aboutblithequarkblithequark is a leading hospitality business that prides itself on providing exceptional customer experiences. Our team is dedicated to delivering top-notch service, and we're seeking a like-minded individual to join our ranks. As a part-time Customer Service Representative, you'll be an integral part of our team, working closely with our crew to ensure seamless communication and support.Key ResponsibilitiesAs a Customer Service Representative for blithequark, you'll be responsible for:*Customer Support+ Handle 15-25 calls per day, averaging 6 minutes per call, to provide exceptional customer service via phone and text.+ Respond to text messages and resolve customer inquiries promptly, ensuring every customer receives accurate and timely support.+ Provide accurate information and support to customers regarding services and general inquiries.+ Troubleshoot any issues and escalate when necessary to ensure customer satisfaction.*Administrative Tasks+ Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed.+ Monitor the crew's group chat from 11:00 AM to 4:00 PM PST to address questions, solve problems, and provide guidance as needed.+ Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members.+ Respond to guest reviews, ensuring professional and courteous communication at all times.QualificationsTo succeed in this role, you'll need:*Excellent Verbal and Written Communication Skills: You'll be the face of blithequark, interacting with customers and internal team members via phone, text, and email. Your communication skills should be exceptional, with the ability to articulate complex information in a clear and concise manner.*Ability to Multitask and Prioritize Tasks Effectively: As a Customer Service Representative, you'll juggle multiple tasks simultaneously, including handling calls, responding to emails, and monitoring the crew's group chat. You should be able to prioritize tasks effectively, managing your time to meet deadlines and deliver exceptional results.*Strong Problem-Solving Skills and Ability to Remain Calm Under Pressure: You'll encounter challenging situations, and it's essential to remain calm and composed. Your problem-solving skills should be sharp, enabling you to troubleshoot issues and provide creative solutions.*Proficient in Using Email, Messaging Apps, and Phone Systems: You should be comfortable using various communication tools, including email, messaging apps, and phone systems.*Ability to Manage Time Effectively and Work Independently: As a remote worker, you'll need to manage your time effectively, working independently to meet deadlines and deliver results.Work Environment and BenefitsThis is a part-time, remote position, offering a flexible schedule and the opportunity to work from home. You'll be required to be available during the designated on-call hours of 9:00 AM - 9:00 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are essential for this role.As a blithequark team member, you'll enjoy:*Flexible Schedule: Work from home and enjoy a flexible schedule that suits your needs.*Work from Home: Take advantage of our remote work policy and work from the comfort of your own home.*Competitive Pay: Earn $150/day, with the potential to earn up to $1800/month.*Opportunities for Growth and Development: blithequark is committed to helping you grow and develop your skills, with opportunities for career advancement and professional growth.How to ApplyIf you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!Apply for this job

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...