**Experienced Customer Service Representative – Automotive Warranty Support – Remote Opportunity**

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Are you passionate about delivering exceptional customer experiences and navigating complex situations with ease? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative – Automotive Warranty Support. In this role, you'll be the face of blithequark, providing world-class support to our customers and helping them navigate the world of automotive warranties.Aboutblithequarkblithequark is a leading provider of quality warranty and ancillary products, and a customer-friendly claims process. Our expertise in ancillary products has been proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. We're committed to simplifying the complex world of automotive warranties and providing our customers with a seamless experience.The RoleAs an Experienced Customer Service Representative – Automotive Warranty Support, you'll be responsible for:* Providing exceptional customer service through inbound and outbound phone calls, emails, and chats* Educating customers on their warranty and ancillary products, addressing their questions and concerns* Resolving complex customer issues in a timely and professional manner* Collaborating with internal teams to ensure seamless customer experiences* Staying up-to-date on product knowledge and industry developments to provide expert advice to customersWhat We're Looking For* Passionate and goal-oriented individuals who are enthusiastic about their career and passionate about meeting and exceeding their goals* Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence to a wide variety of audiences* Agile individuals who thrive in fast-paced environments and can adapt to changing priorities and deadlines* Team players who work collaboratively with others to achieve common goals* Problem-solvers who can think critically and creatively to resolve complex customer issues* Positive emotional resilience, with the ability to maintain an optimistic attitude in challenging situationsRequirements* High School diploma required; Associate or Bachelor's degree is preferred* 3+ years of experience working in a customer service role with conflict resolution* Experience in the automotive industry is a huge plus, with exposure to vehicle repair shop procedures and practices, including labor guides and part pricingPerksand Benefits* Medical, dental, and vision insurance, with a significant portion of premiums covered by blithequark* 401(K) plan, company-paid life insurance policy, short and long-term disability coverage* Tuition reimbursement, to support your professional development and growth* Wellness program, with self-guided coaching and journeys, cash incentives, and discounts on medical premiums* Competitive pay, with opportunities for growth and advancement* Work-from-home flexibility, with a set schedule Monday through Friday and rotating Saturdays* In-office and hybrid arrangements available for employees in AZ and TX* Game room, in-house gym, and social events to promote team bonding and funWhy Join blithequark?* We're a Great Place to Work Certified company, with 90% of our employees feeling right at home* We've received numerous awards, including Comparably Awards for Best Company for Diversity, Best Company Culture, and Best Company Leadership* We're committed to providing our employees with every opportunity to grow professionally, with over 1,000 employees promoted year over year* We value our employees and show it through our comprehensive benefits package and recognition programsHow to ApplyIf you're passionate about delivering exceptional customer experiences and navigating complex situations with ease, we invite you to apply for this exciting opportunity. Please to submit your application and join the blithequark team.What We Offer* A dynamic and supportive work environment* Opportunities for growth and advancement* Comprehensive benefits package* Recognition and rewards for outstanding performance* A chance to make a real difference in the lives of our customersWhy blithequark?* We're a leading provider of quality warranty and ancillary products* We're committed to simplifying the complex world of automotive warranties* We value our employees and show it through our comprehensive benefits package and recognition programs* We're a Great Place to Work Certified company, with 90% of our employees feeling right at homeHow to Apply* to submit your application* Join our team and be part of a dynamic and supportive work environment* Take the first step towards a rewarding career with blithequarkEqual Opportunity Employerblithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.Apply for this job

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