**Experienced Customer Service and Sales Call Center Representative – Work From Home Opportunity at blithequark**
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Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Service and Sales Call Center Representative – Work From Home Opportunity.
As a key member of our team, you'll have the chance to redefine customer service, drive sales growth, and make a lasting impact on the lives of our customers.Aboutblithequarkblithequark is a global leader in communications and technology, dedicated to empowering individuals and businesses to connect, innovate, and thrive in an ever-changing world.
With a rich history of innovation and a commitment to excellence, we're shaping the future of communication and technology.
As a Work From Home (WFH) representative, you'll be part of a vibrant community of professionals who share our passion for delivering exceptional customer experiences.Your ImpactIn this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
You'll use creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records.
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.Your Day-to-DayAs a Customer Service and Sales Call Center Representative – Work From Home Opportunity, you'll:* Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services* Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service* Troubleshoot and resolve various customer-impacting issues, such as voice and data, spanning multiple networks and elements* Keep up with changes to technology and applications to provide the best resolution for customers* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applicationsWhat You Can Look Forward To* Hourly pay: $16.40 - $22.42/hour* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations* Paid training completed from home and additional resources to support you* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off* Employee Discounts of up to 50% off on:+ Eligible blithequark wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories+ blithequark Internet (Fiber where available)+ blithequark phone & blithequark wireless home phoneWhat We're Looking For* Call center or customer service experience* Flexibility to work any schedule during hours of operation is essential.
Specific job assignments may require day, evening, weekend, or holiday hours.
Occasional overtime may be required* WFH Requirements:+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)+ AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping you grow and develop your skills.
As a Customer Service and Sales Call Center Representative – Work From Home Opportunity, you'll have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities to take on new challenges and responsibilities* A supportive and collaborative work environment that encourages growth and innovation* A comprehensive benefits package that includes medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time offWork Environment and Company CultureAt blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering.
As a Work From Home representative, you'll be part of a vibrant community of professionals who share our values and commitment to excellence.
Our company culture is built on:* A customer-centric approach that puts the needs of our customers at the forefront of everything we do* A collaborative and supportive work environment that encourages growth and innovation* A commitment to diversity, equity, and inclusion that reflects the communities we serve* A passion for learning and development that helps our employees grow and thriveCompensation, Perks, and BenefitsAs a blithequark employee, you'll enjoy a comprehensive benefits package that includes:* Hourly pay: $16.40 - $22.42/hour* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations* Paid training completed from home and additional resources to support you* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off* Employee Discounts of up to 50% off on:+ Eligible blithequark wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories+ blithequark Internet (Fiber where available)+ blithequark phone & blithequark wireless home phoneEqual Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates.
We're committed to providing a work environment that's inclusive, supportive, and empowering for all employees.How to ApplyIf you're ready to take the lead as the voice of blithequark, we'd love to hear from you! and join our vibrant community of professionals who share our passion for delivering exceptional customer experiences.Apply Job!Apply for this job
