**Experienced Customer Service Advocate – Work from Home – Remote Opportunity at blithequark**

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Are you a customer service professional with a passion for helping others, a knack for problem-solving, and a desire to work in a supportive, family-like team environment? Do you want to join a global health service company dedicated to improving the health, well-being, and sense of security of millions of people around the world? Look no further! blithequark is seeking an experienced Customer Service Advocate to join our remote team, and we're excited to offer a competitive starting pay of $16-$19 an hour, medical benefits that start on day one, and 8 hours paid time off to volunteer with causes you're passionate about.Aboutblithequarkblithequark is a global health service company that's committed to helping people improve their health, well-being, and sense of security. With a team of dedicated professionals, we're making a real difference in the lives of millions of people around the world. As a Customer Service Advocate at blithequark, you'll play a vital role in helping our 95+ million members make the most out of their benefits. You'll be the face of our company, providing exceptional customer service, resolving issues, and making a positive impact on the lives of others.What You'll DoAs a Customer Service Advocate at blithequark, you'll have the opportunity to:* Help clients, customers, and healthcare providers understand our business and services, including topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs.* Make it easy for customers to work with us by taking ownership of their issues and resolving them over the chat the first time, every time.* Be an advocate for health and wellness by educating customers on disease management programs and making recommendations on the right healthy living programs for their needs.* Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you're successful here (and enjoy your job too!).* Enjoy the perks of working in a wellness-oriented industry, including on-site gyms and cafeterias, massage appointments, and social activities.What We're Looking ForTo be successful in this role, you'll need:* A High School Diploma or equivalent required, with an Associate's or Bachelor's degree preferred.* 1+ years of customer service experience analyzing and solving customer problems required.* Intermediate proficiency in Microsoft Office Suite, with a high level capacity to multitask independently and on a computer.* Knowledge of Medical Terminology a PLUS.* Excellent written and oral communication skills.* Exceptional organizational and time-management focus.Why Join blithequark?At blithequark, we're committed to creating a supportive, family-like team environment that encourages collaboration, innovation, and growth. We offer:* A competitive starting pay of $16-$19 an hour, based on experience and education.* Medical benefits that start on day one.* 8 hours paid time off to volunteer with causes you're passionate about.* Regular development opportunities and mentorship.* A wellness-oriented work environment, including on-site gyms and cafeterias, massage appointments, and social activities.* The opportunity to make a real difference in the lives of millions of people around the world.How to ApplyIf you're a customer service professional with a passion for helping others, a knack for problem-solving, and a desire to work in a supportive, family-like team environment, we want to hear from you! to join our remote team at blithequark and start making a difference in the lives of others.Benefits and Perks* Competitive starting pay of $16-$19 an hour, based on experience and education.* Medical benefits that start on day one.* 8 hours paid time off to volunteer with causes you're passionate about.* Regular development opportunities and mentorship.* A wellness-oriented work environment, including on-site gyms and cafeterias, massage appointments, and social activities.What We Offer* A supportive, family-like team environment that encourages collaboration, innovation, and growth.* Opportunities for career growth and advancement.* A dynamic and fast-paced work environment.* The chance to make a real difference in the lives of millions of people around the world.How to Apply* Click on the link below to apply for this exciting opportunity.* Submit your resume and a cover letter explaining why you're the perfect fit for this role.* We can't wait to hear from you!!Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...