**Experienced Customer Care Specialist – Remote Opportunity at blithequark**

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Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, inclusive environment where growth and learning are encouraged? If so, we invite you to join blithequark's team as a Remote Customer Care Specialist in North Carolina. This is an exciting opportunity to join a global community of curious, lifelong learners who are guided by our core values and committed to making a positive difference.Why Choose blithequark?At blithequark, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package that includes:* Competitive wages that reflect your value to our organization* Support for your career and professional development, because we believe in investing in your future* An inclusive culture that celebrates diversity and promotes a sense of community* A global team of like-minded individuals who share our passion for making a difference* A healthy benefits package that includes PTO, tuition reimbursement, and health and wellness incentives, because we care about your well-beingWhat to Expect as a Remote Customer Care Specialist at blithequarkAs a Remote Customer Care Specialist, you will be responsible for:* Answering incoming communications from customers in a timely and professional manner* Conducting research to provide accurate and helpful responses to customer inquiries* Resolving customer issues in a fair and efficient manner* Collaborating with internal teams to ensure seamless customer experiencesWhat We RequireTo be successful in this role, you will need:* At least 6 months of customer service experience, with a proven track record of delivering exceptional customer experiences* Residency within one of the following states: Oregon, Idaho, Montana, Wyoming, Michigan, North Carolina, or Tennessee* A high school diploma or equivalent* Strong product or service knowledge, with the ability to recognize, apply, and explain it to customers* Proficiency in computer software and hardware, with experience using high-speed internet (> 40mbps)How to Stand OutWhile not required, the following qualifications will give you a competitive edge:* Experience working in a remote or virtual environment* Familiarity with customer relationship management (CRM) software* Strong communication and interpersonal skills* Ability to work in a fast-paced environment with multiple prioritiesOur Commitment to Diversity and InclusionAt blithequark, we are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We believe that our differences are our greatest strength, and we strive to foster a culture of respect, empathy, and understanding.Our MissionOur mission is to connect outstanding candidates with top-tier employers who share our commitment to diversity, equity, and inclusion. We prioritize candidate privacy and champion equal-opportunity employment, and we aim to foster a fair, transparent, and secure hiring environment for all.How to ApplyIf you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please to learn more about blithequark and our commitment to diversity and inclusion.!Equal Opportunity Employerblithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...