Introduction to BlueCross BlueShieldBlueCross BlueShield is a leading healthcare organization dedicated to providing top-notch services to its members. With a strong commitment to excellence and customer satisfaction, we are seeking talented and motivated individuals to join our team as Customer Care Chat Specialists. This role offers the unique opportunity to work from home, with no experience required, and an immediate start. As a Customer Care Chat Specialist, you will play a vital role in delivering exceptional customer service through chat support, ensuring that our members receive the assistance they need in a timely and professional manner.Job OverviewIn this dynamic and supportive remote environment, you will be responsible for providing excellent customer service, resolving issues, and upselling additional services or products as needed. Your primary goal will be to ensure that our members have a positive experience, and you will achieve this by being responsive, empathetic, and knowledgeable about our insurance plans and services. As a valued member of our team, you will have the opportunity to work flexible hours, including evenings and weekends, to accommodate the needs of our members.Key Responsibilities• Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our insurance plans and services.• Help Customers: Guide customers, assist them with their insurance plans, and answer any questions they may have.• Resolve Issues: Use problem-solving skills to help customers find a resolution to their issues, such as coverage questions or claims.• Upsell Additional Services or Products: Identify opportunities to upsell additional services or products that meet the customer's needs.• Document Interactions: Accurately document each chat conversation, including customer interactions and actions taken.• Collaborate with Team Members: Work with other Customer Care Chat Specialists, supervisors, and internal stakeholders to ensure excellent customer service and resolve complex issues.Essential QualificationsTo be successful in this role, you will need to possess excellent communication skills, both written and verbal, as well as the ability to multitask efficiently. You should be tech-savvy, with experience using various online tools and platforms, and have a strong work ethic. Availability for flexible hours, including evenings and weekends, is also required. While no experience is necessary, we are looking for individuals who are passionate about helping others and have a strong desire to learn and grow with our organization.Preferred Qualifications• Previous Customer Service Experience: Experience in a customer-facing role, preferably in a healthcare or insurance setting.• Insurance Knowledge: Basic understanding of insurance concepts, including types of insurance, coverage, and claims.• Technical Skills: Proficiency in using online tools, such as chat software, CRM systems, and Microsoft Office.• Time Management Skills: Ability to manage time effectively, prioritize tasks, and meet productivity standards.Skills and CompetenciesTo excel in this role, you will need to possess a range of skills and competencies, including:• Excellent Communication Skills: Ability to communicate clearly, concisely, and professionally, both written and verbal.• Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective resolutions.• Technical Skills: Proficiency in using online tools, such as chat software, CRM systems, and Microsoft Office.• Time Management Skills: Ability to manage time effectively, prioritize tasks, and meet productivity standards.• Adaptability: Ability to adapt to changing circumstances, priorities, and deadlines.Career Growth Opportunities and Learning BenefitsAt BlueCross BlueShield, we are committed to the growth and development of our employees. As a Customer Care Chat Specialist, you will have access to comprehensive training, ongoing coaching, and opportunities for advancement within the organization. You will also have the chance to develop your skills and knowledge in areas such as customer service, insurance, and technology, which will enhance your career prospects and provide a strong foundation for future growth.Work Environment and Company CultureOur company culture is built on a foundation of excellence, integrity, and respect. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is supportive, collaborative, and inclusive. As a remote employee, you will be part of a dynamic and supportive team, with regular check-ins, virtual meetings, and opportunities for socialization and connection.Compensation, Perks, and BenefitsWe offer a competitive salary, comprehensive benefits package, and a range of perks, including:• Health Insurance: Access to our full range of health insurance plans, including medical, dental, and vision coverage.• Retirement Plans: Opportunities to participate in our 401(k) plan, with company matching contributions.• Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays.• Flexible Scheduling: Opportunities for flexible scheduling, including evenings and weekends, to accommodate your needs and preferences.ConclusionIf you are a motivated and customer-focused individual, with a passion for helping others, we encourage you to apply for this exciting opportunity. As a Customer Care Chat Specialist at BlueCross BlueShield, you will have the chance to make a real difference in the lives of our members, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic and supportive team – and take the first step towards a rewarding and challenging career in customer service.How to ApplyTo apply for this role, please email our HR Department, including your resume and a cover letter explaining why you would be an excellent fit for this position. We look forward to hearing from you and exploring how you can contribute to our team's success.Frequently Asked Questions• Is training provided for this job? Yes, we provide comprehensive training to equip you with everything you need to know about being a successful Customer Care Chat Specialist.• What kind of benefits does BlueCross BlueShield offer? As an employee, you can access our full range of benefits, including health insurance, retirement plans, and paid time off.• Will I be required to meet any sales quotas? No, there are no sales quotas for this position. The main focus is providing excellent customer service through chat support.• Do I need to have my own equipment? Yes, all applicants need a good working laptop/computer, an internet connection with at least 10 Mbps speed, and a quiet workspace.We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. and let's build the future together.Apply for this job