At blithequark, we're revolutionizing the way people connect and interact with each other through our innovative social discovery platforms. As a global technology company, we're committed to solving the problem of loneliness, isolation, and disconnection in the digital age. With a diverse team of over 1200 professionals working remotely from around the world, we're shaping Social Life 3.0 – a new digital reality where people can fulfill their needs for communication and attention from others and artificial life forms.Our portfolio includes 70 social discovery platforms that leverage AI, game mechanics, and video streaming to create engaging experiences for millions of users worldwide. We're not just building apps; we're building connections that matter. And we're looking for talented individuals like you to join our team as a Chat/Email Customer Support Agent on a freelance basis.About the RoleAs a Chat/Email Customer Support Agent at blithequark, you'll play a vital role in ensuring our users have a positive and enjoyable experience on our online dating platforms. You'll be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails and chats. Your main tasks will include:* Responding to user emails and chats in a timely and professional manner* Addressing user inquiries, resolving issues, and providing helpful guidance* Assisting users with account-related concerns and general inquiries* Maintaining accurate records of user interactions and feedback for reporting purposes* Collaborating with other departments to escalate and resolve complex issues* Keeping up-to-date with our products and services to provide accurate information to users* Contributing to improving our knowledge base and customer support processes* Striving for continuous improvement in customer satisfaction and support qualityWhat We're Looking ForTo succeed in this role, you'll need to possess the following skills and qualities:* Fluent in written and spoken English (Spanish, Portuguese, Japanese, Chinese would be beneficial)* Strong written communication skills with an emphasis on clarity and empathy* Excellent problem-solving abilities and a first contact resolution mindset* Previous customer support or service experience is a must* Basic knowledge of online dating platforms or related services is preferred* Ability to work independently and as part of a team* Detail-oriented and highly organized* Comfortable working in a fast-paced and dynamic environment* Availability to work flexible hours, including evenings and weekends if requiredWhat We OfferAs a freelance Chat/Email Customer Support Agent at blithequark, you'll enjoy the following benefits:* Fully remote position and very flexible working hours* 4 different shifts to choose from in European time zone – morning, day, evening, night* Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle* As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best* A collaborative and inclusive work environment* Training and development programs to enhance your skills* The chance to make a positive impact on people's lives by helping them find meaningful connectionsJoin Our TeamIf you're passionate about customer support, online dating platforms, and making a difference in people's lives, we'd love to hear from you. to become a part of our dynamic team at blithequark and help us shape the future of social discovery.Apply Job!Aboutblithequarkblithequark is a global technology company that builds innovative social discovery platforms at the intersection of dating, social, and entertainment. Our mission is to solve the problem of loneliness, isolation, and disconnection in the digital age by creating engaging experiences that connect people from around the world. With a diverse team of over 1200 professionals working remotely from around the globe, we're shaping Social Life 3.0 – a new digital reality where people can fulfill their needs for communication and attention from others and artificial life forms.Our Investmentsblithequark invests in social discovery technology startups around the world, including Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health, and many others. Our investments are focused on creating a new digital reality where people can connect, interact, and find meaningful relationships.Our TeamOur team of digital nomads works remotely from around the world, including Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia, and many others. We're a collaborative and inclusive team that values diversity, creativity, and innovation. If you're passionate about social discovery, customer support, and making a difference in people's lives, we'd love to hear from you.Why Join Us?Joining blithequark as a freelance Chat/Email Customer Support Agent offers you the opportunity to work with a dynamic and innovative company that's shaping the future of social discovery. You'll have the flexibility to work remotely, manage your own schedule, and enjoy a competitive piece-rate compensation system. Plus, you'll be part of a collaborative and inclusive team that values diversity, creativity, and innovation. to become a part of our team and help us make a positive impact on people's lives.Apply for this job