About TeleperformanceTeleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of Working with TeleperformanceAt Teleperformance, we offer a range of benefits that make us an attractive employer. These include:• Competitive Wages : We offer a salary that reflects your skills and experience.• Full Benefits : Our benefits package includes medical, dental, vision, 401k, and more.• Paid Time Off : We understand the importance of work-life balance and offer paid time off for rest and relaxation.• Employee Wellness and Engagement Programs : We care about your physical and mental well-being and offer programs to support your health and happiness.• Paid Training : We invest in your development and offer paid training to help you grow in your role.Teleperformance and YouAt Teleperformance, we believe that our people are our greatest asset. We are inspired to deliver only the best in all that we do, and we are committed to making a positive impact on our communities and the environment. As a Bilingual Financial Customer Service Representative, you will be a key contributor to our team, working in a collaborative and engaging environment to provide exceptional customer service to our clients.Your ResponsibilitiesAs a Bilingual Financial Customer Service Representative, your responsibilities will include:• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.• Connecting with customers via phone to resolve their questions, issues, or concerns.• Escalating/transfer/complete conference calls to banks, loan originators, financial institutions, and more.• Calmly attempting to resolve and de-escalate any issues.• Tracking all call-related information for auditing and reporting purposes.• Providing feedback on call issues.QualificationsWe are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:• Bilingual Spanish/English : You must be fluent in both Spanish and English.• High School Diploma or GED : You must have a high school diploma or equivalent.• Must be over 18 years of age : You must be at least 18 years old to apply.• 6 months customer service experience minimum : You must have at least 6 months of customer service experience.• 6 months Call Center experience, preferred : While not required, experience in a call center environment is preferred.• Ability to type 25 wpm : You must be able to type at least 25 words per minute.• Comfort with desktop computer system : You must be comfortable using a desktop computer system.• Proven oral & written communication skills : You must have excellent communication skills, both written and verbal.• Logical problem-solving skills : You must be able to think logically and solve problems effectively.• Availability to work various shifts : You must be available to work various shifts, including evenings and weekends.• Ability to use Windows operating systems : You must be able to use Windows operating systems.• Organization and work prioritization skills : You must be able to prioritize tasks and manage your time effectively.• Able to work independently : You must be able to work independently with minimal supervision.• Ability to work in a constantly changing and fast-paced environment : You must be able to adapt to changing circumstances and work in a fast-paced environment.• Ability to stay composed and objective : You must be able to remain calm and objective, even in difficult situations.• Strong listening skills : You must have excellent listening skills and be able to understand customer needs.Work from Home RequirementsTo work from home, you will need:• Internet Connection Requirements : You must have a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.• ISP must have no packet loss and ping under 50ms : Your internet service provider must have no packet loss and a ping under 50ms.• Proof of internet speed required : You must provide proof of your internet speed.• Clean and quiet workspace : You must have a clean and quiet workspace to work from.Career Growth Opportunities and Learning BenefitsAt Teleperformance, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs to help you succeed, including:• Paid Training : We invest in your development and offer paid training to help you grow in your role.• Opportunities for Advancement : We offer opportunities for advancement and career growth, both within and outside of your current role.• Learning and Development Programs : We offer a range of learning and development programs to help you develop new skills and knowledge.Work Environment and Company CultureAt Teleperformance, we pride ourselves on our collaborative and engaging work environment. We believe that our people are our greatest asset, and we are committed to making a positive impact on our communities and the environment. Our company culture is built on the following values:• Customer Focus : We are committed to delivering exceptional customer service and exceeding customer expectations.• Integrity : We operate with integrity and honesty in all that we do.• Respect : We treat each other with respect and dignity, regardless of our differences.• Teamwork : We work together as a team to achieve our goals and objectives.• Accountability : We take ownership of our actions and are accountable for our results.Compensation, Perks, and BenefitsWe offer a competitive salary and a range of benefits, including:• Competitive Salary : We offer a salary that reflects your skills and experience.• Full Benefits : Our benefits package includes medical, dental, vision, 401k, and more.• Paid Time Off : We understand the importance of work-life balance and offer paid time off for rest and relaxation.• Employee Wellness and Engagement Programs : We care about your physical and mental well-being and offer programs to support your health and happiness.• Paid Training : We invest in your development and offer paid training to help you grow in your role.ConclusionIf you are a motivated individual who is inspired to deliver only the best in all that you do, we encourage you to apply for this exciting opportunity. As a Bilingual Financial Customer Service Representative, you will have the chance to work in a collaborative and engaging environment, providing exceptional customer service to our clients. We offer a range of benefits, including a competitive salary, full benefits, paid time off, and employee wellness and engagement programs. to take the first step in your career journey with Teleperformance!Apply for this job