About Pair TeamAt Pair Team, we are on a mission to revolutionize the way we approach healthcare, particularly for the most vulnerable members of our society. We believe that everyone deserves access to high-quality care, regardless of their background or circumstances. Our team is dedicated to breaking down barriers and providing a holistic approach to healthcare, addressing not just clinical needs but also health-related social needs such as housing instability and food access.Our ValuesAt Pair Team, we are guided by a set of core values that shape our approach to healthcare and our interactions with patients, partners, and each other. These values are:* Lead with integrity : We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.* Embrace challenges : We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.* Break through walls : We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.* Act beyond yourself : We build each other up and respect boundaries. We seek first to understand and assume positive intent.* Care comes first : We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.About the OpportunityWe are seeking a highly motivated and compassionate full-time Community Engagement Specialist to join our team. As a Community Engagement Specialist, you will play a critical role in directly engaging with and enrolling individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.Key ResponsibilitiesAs a Community Engagement Specialist, your key responsibilities will include:* Identifying, outreach, engaging, and enrolling individuals into the program virtually through phone, text, and email, and in-person at clinic, community-based organization, and health system partner locations.* Seeking to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopting a “it's not my fault but it is my problem” attitude in all communication styles and approaches.* Offering education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program.* Explaining the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.* Leveraging your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program.* Promoting effective and timely communication amongst internal teams, clinic, community-based organization, and health system partners.* Meeting key enrollment metrics and ensuring you are supporting our mission to improve the wellbeing of underserved communities.* Effectively managing the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process.* Providing consistent updates on funnel stages including delays and blockers.* Proficiency in all additional internal/external technology tools utilized for the position.Must-Have QualificationsTo be successful in this role, you will need to have:* Physical location in California.* Reliable transportation for engagement at clinic, community-based organization, and health system partner locations.* A quiet, HIPAA-compliant, and internet-connected space for virtual operations.* At least one year of experience working in a metric or quota-driven environment.* A dedication to working within and improving the community you are part of.* Results-driven with a proven track record of exceeding performance indicators.* Bilingual (English/Spanish) with excellent communication skills, including proficiency in reading, writing, speaking, and listening in English and Spanish.* Strong technical skills and comfort with utilizing multiple technology platforms.* A valid driver's license and auto liability insurance.Preferred QualificationsWhile not required, the following qualifications would be an asset:* A fantastic listener, skilled at “reading people” and understanding how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask.* Experience with high-volume outreach and engagement campaigns.* Reliability and comfort in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.Why Join Pair Team?At Pair Team, we value our employees and offer a range of benefits to support their well-being and career growth. These include:* Salary: $22-25/hour depending on experience.* Comprehensive health, vision, and dental insurance.* Equity compensation package.* Employer-sponsored 401(k) plan.* Flexible vacation policy – take the time you need to recharge.* We provide the equipment needed for the role – laptop, monitor, etc.* Monthly $100 work-from-home expense stipend for your WFH days.* Mileage/gas reimbursement for your on-site days.* Opportunity for rapid career progression with plenty of room for personal growth!How to ApplyIf you are a compassionate and results-driven individual who is passionate about improving the wellbeing of underserved communities, we encourage you to apply for this exciting opportunity. Please submit your application today, and our team will review it to determine if your qualifications align with our current openings.Apply for this job