Introduction to blithequark and the Automotive IndustryAt blithequark, we are revolutionizing the way automotive and recreational vehicle dealerships interact with their customers online. As a leader in providing innovative solutions for online customer engagement, we are seeking dedicated and passionate Web Chat Agents to join our team. The automotive industry is rapidly evolving, with more customers turning to online platforms to research, inquire, and purchase vehicles. As a Web Chat Agent at blithequark, you will play a crucial role in facilitating online conversations, providing exceptional customer service, and driving revenue for our clients through their website traffic.Job OverviewWe are looking for talented individuals to serve as the first point of contact for customers engaging with our dealer clients online. As a Web Chat Agent, you will be responsible for responding to a diverse range of customer inquiries via online chat, offering precise information concerning products and services, and assisting in scheduling appointments based on customer needs. Your efforts will help convert these interactions into valuable leads, ultimately driving revenue for our clients.Key Responsibilities• Respond to a diverse range of customer inquiries via online chat, providing timely and accurate information to resolve customer queries• Offer precise information concerning products and services, including sales, service, finance, and general dealership questions• Assist in scheduling appointments based on customer needs, ensuring a seamless and efficient experience for our clients' customers• Continuously develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date with the latest industry trends and developments• Capture essential customer contact information for lead generation and client analysis, ensuring accurate and efficient data collection• Summarize customer interactions to facilitate client reviews, providing valuable insights and feedback to improve our servicesEssential Qualifications and SkillsTo be successful as a Web Chat Agent at blithequark, you will need to possess exceptional customer service aptitude, with the capability to thrive in a fast-paced environment. You should be proficient in multitasking, with fundamental internet and computer skills, and a positive, professional attitude. Strong written and verbal communication skills are essential, as well as adaptability to change in a dynamic work setting.Required Skills• Exceptional customer service aptitude, with a strong focus on providing timely and accurate solutions to customer queries• Capability to thrive in a fast-paced environment, with a high level of energy and motivation• Proficient multitasking abilities, with the ability to handle multiple tasks effectively and efficiently• Fundamental internet and computer skills, with a strong understanding of online platforms and tools• Positive, professional attitude, with a strong focus on providing exceptional customer service and support• Strong written and verbal communication skills, with the ability to communicate effectively and efficiently with customers and clients• Adaptability to change in a dynamic work setting, with a strong ability to adjust to new situations and challengesPreferred Qualifications and ExperiencePrevious experience in retail customer service or the automotive industry is advantageous but not mandatory. A minimum typing speed of 35 WPM is required, with 40 WPM or higher preferred. You should be able to handle multiple tasks effectively, with experience in gaming or other fast-paced environments beneficial. Excellent decision-making and analytical capabilities are essential, as well as fluency in English, both written and spoken. A High School Diploma, GED, or equivalent certification is required, with 2+ years of experience in an office, customer interaction, call center, or customer service environment preferred.Preferred Qualifications• Previous experience in retail customer service or the automotive industry, with a strong understanding of customer needs and expectations• Minimum typing speed of 35 WPM, with 40 WPM or higher preferred• Ability to handle multiple tasks effectively, with experience in gaming or other fast-paced environments beneficial• Excellent decision-making and analytical capabilities, with a strong ability to analyze situations and make informed decisions• Fluent in English, both written and spoken, with a strong ability to communicate effectively and efficiently with customers and clients• Must pass a background check, with a strong commitment to integrity and professionalism• High School Diploma, GED, or equivalent certification, with 2+ years of experience in an office, customer interaction, call center, or customer service environment preferredCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to promoting personal and professional growth within a vibrant working environment that values continuous learning. As a Web Chat Agent, you will have the opportunity to develop your skills in customer service and online communication, with access to training and development programs to enhance your knowledge and expertise. Our team is dedicated to supporting your career growth, with opportunities for advancement and professional development.Work Environment and Company CultureWe take pride in fostering a supportive and dynamic work environment that prioritizes customer satisfaction. Our team thrives on collaboration, adaptability, and professionalism, creating a positive atmosphere for both our clients and customers. At blithequark, we value diversity, equity, and inclusion, with a strong commitment to creating a workplace that is welcoming and inclusive to all employees.Company Culture Highlights• Supportive and dynamic work environment, with a strong focus on collaboration and teamwork• Priority on customer satisfaction, with a strong commitment to providing exceptional customer service and support• Opportunities for career growth and professional development, with access to training and development programs• Diverse, equitable, and inclusive workplace, with a strong commitment to creating a welcoming and inclusive environment for all employees• Positive and professional atmosphere, with a strong focus on integrity, professionalism, and respectCompensation, Perks, and BenefitsAt blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and career growth. Our benefits include a comprehensive health insurance package, retirement savings plan, and paid time off, as well as opportunities for professional development and career advancement. We also offer a range of perks, including flexible working hours, remote work options, and access to the latest technology and tools.Compensation and Benefits Highlights• Competitive compensation package, with a range of perks and benefits to support your well-being and career growth• Comprehensive health insurance package, with access to medical, dental, and vision coverage• Retirement savings plan, with a strong commitment to supporting your long-term financial goals• Paid time off, with a range of vacation days, sick leave, and holidays to support your work-life balance• Opportunities for professional development and career advancement, with access to training and development programs• Flexible working hours and remote work options, with a strong focus on supporting your work-life balance and flexibilityConclusionIf you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Web Chat Agent, you will play a critical role in providing exceptional customer service and support, driving revenue for our clients, and contributing to the growth and success of our company. With a range of career growth opportunities, learning benefits, and a supportive and dynamic work environment, this is an ideal opportunity for you to develop your skills and advance your career in the automotive industry. to join our team and take the first step towards an exciting and rewarding career at blithequark. We look forward to hearing from you and exploring how you can contribute to our mission to provide exceptional customer service and support to our clients and customers.Apply for this job