Are you an experienced auto mechanic looking to transition into a new career path? Do you have a passion for working with customers and resolving complex issues? If so, we have an exciting opportunity for you to join our team as an Automotive Call Center Agent with Nissan North America.About UsAt Nissan North America, we are committed to providing our customers with exceptional service and support. Our team of dedicated professionals works tirelessly to ensure that our customers receive the best possible experience, from the moment they purchase their vehicle to long after they've driven it off the lot. As an Automotive Call Center Agent, you will play a critical role in delivering this exceptional service, working closely with our customers to resolve their concerns and answer their questions.Job SummaryWe are seeking an experienced Automotive Call Center Agent to join our team on a full-time basis. As an Automotive Call Center Agent, you will be responsible for providing telephone and email support to our customers, resolving complex issues related to their vehicle service contracts. You will work closely with our customers to understand their concerns, provide solutions, and ensure that they receive the best possible service.Key ResponsibilitiesAs an Automotive Call Center Agent, your key responsibilities will include:* Adjudicating claims and verifying contract coverage and eligibility* Conducting research to resolve complex issues and provide assistance to service contract policy holders* Leverage mechanical acumen resources to provide proper labor and parts repair approvals* Conducting transactions according to NESNA policies procedures to ensure proper use of Company funds and ensure repair claims are completed in a timely manner* Performing other duties as necessaryRequirementsTo be successful in this role, you will need to have:* Minimum 2+ years of automotive technical experience* Experience at a dealership, after-market, or independent repair shop preferred* Demonstrated mechanical acumen, including ASE Certification* Strong interpersonal, decision-making, negotiation, and conflict resolution skills* Working knowledge of Microsoft Office Suite and other PC applications* Typing skills: 35 wpmPreferred QualificationsWhile not required, the following qualifications are preferred:* Experience working in a call center environment* Knowledge of vehicle service contracts and repair procedures* Familiarity with NESNA policies and proceduresSkillsand CompetenciesTo succeed in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work independently and as part of a team* Strong organizational and time management skills* Ability to work in a fast-paced environment and meet deadlines* Familiarity with Microsoft Office Suite and other PC applicationsCareer Growth Opportunities and Learning BenefitsAt Nissan North America, we are committed to providing our employees with opportunities for career growth and development. As an Automotive Call Center Agent, you will have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for advancement to leadership roles* A comprehensive benefits package, including medical, dental, and vision insurance* A 401(k) plan with company match* Paid time off and holidays* A fun and dynamic work environmentWork Environment and Company CultureAs a remote worker, you will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We are committed to providing our employees with a positive and inclusive work environment that supports their well-being and success.Compensation, Perks, and BenefitsAs an Automotive Call Center Agent, you will receive a competitive salary and a comprehensive benefits package, including:* A competitive salary* Medical, dental, and vision insurance* A 401(k) plan with company match* Paid time off and holidays* A fun and dynamic work environment* Opportunities for advancement and career growthHow to ApplyIf you are a motivated individual with a passion for working with customers and resolving complex issues, we encourage you to ! Please submit your application, including your resume and a cover letter, to our online application portal.AboutKelly ServicesKelly Services is a leading global staffing company that provides a range of staffing solutions to businesses and individuals. We are proud to be an Equal Employment Opportunity and Affirmative Action employer, committed to building a diverse and inclusive team that reflects the communities we serve.Equal Employment OpportunityKelly Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.E-VerifyKelly Services participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.****If you are a motivated individual ready to contribute to a thriving team, we encourage you to ! We are excited to review your application and look forward to the opportunity to discuss this role with you further.Apply for this job