Director Network Operations and Engineering

Other Jobs To Apply

About the positionResponsibilities• Direct day-to-day network operations, including monitoring, incident response, and problem resolution.• Establish and track KPIs and SLAs for network performance, uptime, and user satisfaction.• Drive automation and observability practices to improve efficiency and reduce MTTR (Mean Time to Repair).• Operate and be responsible for all airports, campus and remote offices, contact centers, Cloud, and 3rd party network connectivity, and their associated architecture, engineering, operations, and vendor relationships.• Lead and develop a large team of world class operational talent passionate about networking at true enterprise scale.• Operate as an inspiring leader internally and externally as we educate on next-generation networking.• Work with senior leadership across cybersecurity, end user enablement, and various business groups across the airline (operations, digital channels, contact centers, etc.).• Recruit and lead from the core of our Operational Excellence culture, with diversity, inclusion, and belonging at the center.• Continue to evolve to software defined network.• Serve as the escalation point for major network incidents and outages.• Lead post-incident reviews and root cause analysis to prevent recurrence.• Work closely with application, infrastructure, cloud, and business teams to support initiatives such as mergers/acquisitions, new site rollouts, or digital transformation.Requirements• Bachelor's degree in computer science, Information Technology or related field.• 3+ years of experience in software engineering.• 5+ years of experience leading network teams at scale.• 5+ years of experience working in or adjacent to a cloud environment.• 7+ years of experience in network engineering.• Must be legally authorized to work in the United States for any employer without sponsorship.• Successful completion of interview required to meet job qualification.• Reliable, punctual attendance is an essential function of the position.Nice-to-haves• Essential communication and influence skills with a passion for enablement.• Experience hiring, leading and growing diverse teams in multiple disparate physical locations.• Excellent track record of vendor management at large scale.Benefits• Medical, dental, vision, life, accident & disability insurance.• Parental leave.• Employee assistance program.• Commuter benefits.• Paid holidays.• Paid time off.• 401(k) plan.• Flight privileges.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...