CSR/Dispatcher

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Welcome to PatchitUP!At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.Responsibilities• Use ServiceTitan software to manage schedules and dispatch technicians.• Communicate effectively with customers, technicians, and management.• Handle customer calls for scheduling, rescheduling, and job coordination.• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.• Monitor lead quality. Request lead credits when necessary.• Ensure rapid response to leads within 5 minutes.• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.• Initially in-office, with potential for remote work once proficient in systems and operations.Requirements• Preferred experience with ServiceTitan software.• Excellent phone and communication skills.• Strong multi-tasking abilities.• Experience in scheduling and dispatching for a home service company is preferred.• Fluent in English; Spanish is a plus.• Self-starter, motivated, and a doer.Why PatchitUP Drywall?Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, .

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