Chat Support Associate

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Job Description:• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy.• The support associate role is responsible for solving complex support inquiries.• Members of the support team work collaboratively to help provide our users an excellent experience on our platform.• The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment.• Knowledge of intercom and/or experience with other chat platforms is strongly preferred.Requirements:• 1 year of relevant, technical facing work experience• 4 Year College Degree• Excellent written and verbal communication skills• Experience in ticket support• Patience and compassion when handling difficult situations• Ability to adapt quickly and manage many concurrent responsibilities• A strong desire to learn and help our customers succeed• A positive attitude and one-for-all team mentality and excellent collaboration skills• Tech/start-up work experience is a plus but not requiredBenefits:• 100% remote within the USA• Medical, Dental, and Vision Insurance• Automatic 401k contribution• Employee referral program• At home office set up• Bi-annual company retreats• Open vacation policy• Equity• Monthly team events

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