BUSINESS AVIATION – FIELD TECHNICAL REPRESENTATIVE

Other Jobs To Apply

Join Our Elite Team as a Technical Support Manager!Summary of Duties: Are you ready to become the go-to person for Falcon operators? In this dynamic role, you'll create, maintain, and foster crucial relationships, acting as the beacon of technical assistance. Your mission: to deliver top-notch customer satisfaction by being available around the clock, providing timely and accurate support. Whether onsite or remote, you'll be the hero in troubleshooting and resolving aircraft discrepancies. Routine visits and phone contact with assigned customers will be your norm, all while documenting issues and activities according to company policy.Principal Duties/Responsibilities (Essential Functions):• Maintain clear communication and liaise with customers in your region.• Provide technical assistance during and after hours, including weekends.• Help customers identify and recommend corrective actions for aircraft discrepancies.• Supply requested technical information or engineering dispositions.• Work internally with specialists to deliver accurate and timely customer information.• Provide onsite or remote AOG support following established protocols.• Offer informal training to customers and Authorized Service Centers.• Suggest improvements to enhance aircraft operation, reliability, and safety.• Record issues and activities promptly as per company policy.• Actively engage in Maintenance and Operation seminars.• Follow the "No Pass On" policy of Technical Support.• Complete surveys, expense reports, and incident reports on time.• Share technical information at company events with current and prospective operators.• Provide onsite support for Incident/Accident investigations.• Stay up-to-date with regular training sponsored by Dassault.• Periodically assist with Command Center phone coverage.• Report discrepancies in company manuals and recommend improvements.Minimum Required Qualifications:• Experience: Minimum of 5 years in business jet maintenance or in depth avionics knowledge of troubleshooting experience on Falcon EASy aircraft).• Certification: Valid FAA Airframe and Powerplant Certificates (or equivalent).• Communication: Excellent verbal and written skills.Tech Savvy: Proficiency with MS Office Suite (Word, Excel, Outlook, databases).• Education: Two years of college education (or equivalent).• Flexible: Ability to adapt personal schedules.• Customer Service: Strong orientation towards customer service.• Driver's License: Valid automobile driver's license.• Independent and Team Player: Ability to operate solo and as part of a remote team.• Travel-Ready: Willingness to travel domestically and internationally as needed.Desired Qualifications:• Pilot's License• FAA Inspection Authorization• Avionics Experience• Teaching/Instructor ExperienceWhat We Offer:• Competitive pay• Medical, dental, vision, and prescription insurance• Paid vacation and sick leave• 16 total holidays (6 scheduled, 6 year-end shut-down, and 4 floating holidays)• Parental leave• Paid training• 401(k) with company match & profit sharing• Fitness center/gym membership• DFJ discounts and employee perks• Tuition assistance• Legal planPerks that Soar Above: Joining our team means more than just a paycheck. We're committed to your well-being and professional growth. Enjoy comprehensive health benefits, financial security through our 401(k) plan, and opportunities for continued learning and development. Plus, with perks like gym memberships and discounts, you'll be well-supported both on and off the tarmac.Take the Leap: Ready to elevate your career? Join us and be part of a team that keeps the aviation world moving. ️If you're ready to take on a role where your efforts directly contribute to customer happiness and operational success, we'd love to hear from you! and Make a Difference!Compensation and BenefitsThe compensation for this position typically falls between $100,000 and $125,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...