BILINGUAL Call Center Service Representative (Remote)

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Do you like to help others? We're looking for candidates with a desire to help others understand the benefits of having health coverage and help them get the coverage that's right for them and their family.We strongly desire candidates with at least one year of call center experience. Knowledge of health insurance coverage is a plus. Maryland residents are encouraged to apply.Full Job DescriptionCustomer Service Representative for Maryland-based call center serving Maryland residents seeking health insurance coverage.During your training (3 weeks) and nesting (4 weeks) period, you must be able to provide your own equipment. Compatible computers: Windows 10, or higher. Webcam, along with a headset. Once you complete nesting and training, equipment will be sent.. The ideal candidate will have at least 1 year of high-volume Call Center AND with Healthcare-related customer service experience. We're seeking candidates that are passionate about providing an exceptional customer experience in a remote call center receiving a high volume of calls.Responsibilities of the Customer Service Representative· Answer inbound phone calls to provide information and assistance regarding health care insurance options.· Update customer and account information as needed.Update case records and notate purpose of call.Utilize multiple database applications as resources.· Be open to feedback for continuous improvement and growth.· Respond to general customer inquiries· Strive to meet performance metrics for continued professional growth opportunities.Requirements of the Customer Representative Inbound· High school diploma or equivalent - College attendance/degree is preferred· Strong verbal and written communication skills· Minimum 1 year of Call Center experience· Computer proficiency· Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance· Strong interpersonal skills and the ability to engage and interact well with (consumers and coworkers)· Ability to problem solve, prioritize and multi-task (utilize multiple computer applications while talking to a consumer· Must be flexible, reliable and available for occasional overtime as needed· Must be able to pass required skill and knowledge assessment tests· Able to commit to 3 weeks of class training without missing any time from work (days of training)Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from workPay information:$21.50 HourlyCall Center HoursThe call center is currently open Monday-Friday from 8am to 6pmTraining hours- 3 weeks + 4 weeks of nestingMonday-Friday 9:30am to 6:00pm (Training hours)Full-time 40 hours per week Schedule is 9:30am to 6pmBonus!!Referral bonus- Refer a friend and receive $50 after they work 90 daysJob Type: Full-timeSalary: $21.50 per hour (must be a bilingual who speaks fluent Spanish)Benefits:• Dental insurance• Health insurance• Vision insurance• Work from homeShift:• 8 hour shift• Day shiftWeekly day range:• Monday to FridayWork setting:• RemoteExperience:• Call center: 1 year (Required)• Customer service: 1 year (Preferred)Work Location: RemoteJob Type: Full-timePay: $21.50 per hourExpected hours: 40 per weekWork Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...