Back Office Manager (With Optometry Experience) – Remote

Other Jobs To Apply

Company DescriptionJob DescriptionPosition: Back Office Manager (With Optometry Experience)Location: RemoteType: Full-timeAbout the roleWe are seeking a detail-oriented Back Office Manager who is well-versed in pre-authorization processes, medical copays, and CPT codes. This position is essential for managing the financial operations of our healthcare facility, ensuring accurate billing practices, and maintaining efficient filing systems to support our revenue cycle management.Key responsibilitiesLeadership and SupervisionBuild out, oversee and manage the Billing and Filing Department.Train, mentor, and evaluate billing and filing staff.Delegate tasks and set deadlines for the team.Conduct performance appraisals and implement corrective actions when needed.Operational and Back-Office ManagementDevelop and implement best practices for all billing, filing, and back-office processes.Create, revise, and enforce Standard Operating Procedures (SOPs) related to billing, filing, reporting, and document management.Oversee the management of patient records, insurance claims, and financial documents.Conduct regular audits and risk assessments to ensure compliance and process efficiency.Optimize document management and storage solutions to ensure quick retrieval and security.Identify and implement automation opportunities to streamline back-office workflows.Collaborate with cross-functional teams to improve interdepartmental coordination.Core Billing and Filing FunctionsFile insurance for medical and vision.Handle claim submission both electronically and on paper for Vision and Medical Insurance.Process orders for glasses and contacts through respective insurances.Final auditing of daily invoices to ensure accurate charges.Manage insurance payment postings (vision and medical).Oversee insurance check deposits.Manage follow-ups and corrections for rejected medical claims.Direct insurance appeals across all providers.Coordinate benefits between medical and vision insurances to maximize reimbursement.Stay abreast of industry regulations and changes in billing and filing for medical and vision.Revenue ManagementManage accounts receivable, auditing for accuracy and ensuring optimal A/R levels.Develop and execute strategies to increase revenue streams through billing and filing.Customer Service and CommunicationManage patient inquiries about statements.Facilitate regular staff training sessions to minimize billing and filing errors.Produce training material, including documents, videos, and classes.Use effective communication to provide updates, changes, and feedback to team members.Metrics for PerformanceA/R amounts at 30, 60, 90, 120+ daysA/R goal is to maintain under $100k total with zero at 120+ daysWrite-off amounts relative to client goalTeam performance to goals and creating a high performing team.QualificationsQualificationsBachelor's degree in healthcare administration, finance, or a related field.5+ years of experience in billing management within a healthcare setting.In-depth knowledge of medical billing procedures, CPT coding, and insurance pre-authorization processes.Proficiency in using billing software and electronic health record (EHR) systems.Experience in training, mentoring, and leading teams to higher performance.Strong analytical skills with a focus on detail and accuracy.Excellent communication skills, with ability to work collaboratively with patients, staff, and insurance providers.Desired Attributes:Ability to work under pressure and manage multiple priorities effectively.Highly organized, with strong leadership skills and experience in team development.Proactive attitude with a commitment to maintaining compliance with healthcare regulations.Soft SkillsStrong leadership qualitiesExcellent communication skillsAdvanced computer proficiency, including spreadsheets and billing softwareAbility to multitask effectivelyStrategic problem-solving skillsSuperior time management capabilitiesCollaborative team playerAdditional Information

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...