Associate Account Manager (Aetna International)

Other Jobs To Apply

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThe Associate Account Manager position with Aetna International works with the Account Manager to retain customers by providing day to day support to producers, plan sponsors, and external constituents. The AAM will work closely with internal business partners in support of their assigned customers. The AAM role provides proactive account service management in support of business objectives and to achieve customer satisfaction.Aetna International is looking for a motivated, energetic individual to join our Government Segment Account Management Team. Preferred work location in Washington DC/Virginia area. Alternate locations in New York City or Philadelphia may be considered. Applicants should be comfortable working with international diplomats and staff in a dynamic, multi-cultural environment.The Associate Account Manager for this important position will be assigned a specific book of business, and will be responsible for managing the day to day incoming requests from producers, plan sponsors, in addition to supporting the Account Manager as requested.As the Associate Account Manager, the candidate will:• Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service.• Communicate and present information to audiences at all levels, both internally and externally.• Meet both virtually and, at times, directly with customers and brokers, as needed.• Work to develop and maintain proficient understanding of the international employee benefit business environment.• Respond to customer benefits questions, and clarifications on billing, eligibility, and claims processes.• Retain and grow the client relationship and effectively position our products with an emphasis on expanding our book of business.Required Qualifications• 2-5 years industry experience, with experience in Self- funded customers preferred.• Customer service experience, preferably with complex accounts. Includes multi-functional experience, e.g., underwriting or sales support.• Must be able to Travel up to 20% (Possible out of state travel).• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams).• Insurance license, as required by state law, is a plus but not required upon hire.• Ability to work independently and with a team to deliver outcomes and drive results.Preferred Qualifications• Bilingual.• 2-3 years Account Management experience.Education• Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience).Anticipated Weekly Hours 40Time Type Full timePay RangeThe typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will close on: 07/18/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...