Inbound Customer Service Expert

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<p><strong>Inbound Customer Service Expert Required!</strong></p><ul><li><strong>Salary:</strong>£23,600 - £25,000 per annum (depending on experience)</li><li><strong>Hours:</strong>Full-time - Flexibility from Monday to Sunday</li><li><strong>Location - Glasgow City Centre</strong></li><li><strong>Immediate Start Available</strong></li><li>F<strong>ull-Time WFH offered after Training</strong></li></ul><p><strong>Love talking to people? Thrive in a fast-paced environment? We've got the perfect role for you!</strong></p><p>Join the buzzing <strong>General Insurance team</strong>, where we help customers with their motor insurance-and have fun doing it. Whether you're solving problems or celebrating wins, you'll be part of a team that values energy, empathy, and excellence.</p><p><strong>What You'll Be Doing:</strong></p><ul><li>Listen like a pro and guide customers through policy updates, sales, and renewals</li><li>Champion our digital tools and help customers take control</li><li>Handle a mix of inbound calls with confidence and care</li><li>Deliver solutions that make people feel heard, understood, and supported</li><li>Keep everything on record-details matter!</li><li>Handle complaints with heart, especially when customers are vulnerable</li></ul><p><strong>How Your Journey Begins:</strong></p><p>Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you'll move into our <strong>'Moments That Matter'</strong> hybrid setup-working from home most days, with in-person team meetups to stay connected and inspired.</p><p><strong>What We're Looking For:</strong></p><ul><li>A natural people person with a passion for service</li><li>Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.</li><li>A multitasking wizard who's tech-savvy and confident with Microsoft Office</li><li>Calm, clear communication-even when things get busy</li></ul><p><strong>What You'll Get in Return:</strong></p><ul><li><strong>2 weeks of annual leave</strong>- plus the option to buy more!</li><li><strong>Wellbeing perks</strong>- 24/7 virtual GP, cycle-to-work scheme & more</li><li><strong>Family-first policies</strong>- enhanced maternity, paternity & shared parental leave</li><li><strong>Big-brand discounts</strong>- save on everything from holidays to high street shops</li><li><strong>Pension match up to 7.5%</strong>and life assurance to give you peace of mind</li></ul><p><strong>Ready to Make Work Fun Again?</strong></p><p>If you're ready to bring the energy, make an impact, and grow with a team that supports your success-you've found your place.<br> <br> <strong>Disclaimer</strong><br> CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.<br> <br> This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...