Call Centre Agent - No Experience Needed

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<p><strong>Call Centre Agent – No Experience Needed</strong></p><p><strong>Salary: </strong>R25 000 per month<br><strong>Location:</strong> Remote<br><strong>Employment Type:</strong> Full-Time</p><h3><strong>About the Role</strong></h3><p>Are you a great communicator with a passion for helping people? We’re looking for enthusiastic and driven individuals to join our growing call centre team. No prior experience is required – just a positive attitude and a willingness to learn!</p><h3><strong>About Us</strong></h3><p>We are a forward-thinking company that believes in the power of remote talent. Our team is a dynamic mix of creativity, innovation, and drive, united in revolutionising the way businesses connect with skilled professionals worldwide. If you’re ready to launch your career in customer service, we’d love to hear from you!</p><h3><strong>What You’ll Do</strong></h3><ul><li>Handle inbound and outbound customer calls in a professional manner</li></ul><ul><li>Assist customers by answering inquiries, providing product information, and resolving issues</li></ul><ul><li>Maintain accurate records of customer interactions</li></ul><ul><li>Work towards achieving daily and weekly performance targets</li></ul><ul><li>Collaborate with team members to improve customer satisfaction</li></ul><h3><strong>What We’re Looking For</strong></h3><ul><li>Strong verbal and written communication skills</li></ul><ul><li>A friendly and confident phone manner</li></ul><ul><li>Ability to handle customer queries with patience and professionalism</li></ul><ul><li>Willingness to learn and grow in a fast-paced environment</li></ul><ul><li>Basic computer skills and ability to navigate multiple systems</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary with performance-based incentives</li></ul><ul><li>Comprehensive training and ongoing support</li></ul><ul><li>Career growth opportunities within the company</li></ul><ul><li>A supportive and collaborative team environment</li></ul><ul><li>Flexible working arrangements</li></ul><p><strong>Equipment Requirements</strong></p><ul><li>A reliable internet connection</li></ul><ul><li>A laptop or desktop computer</li></ul><ul><li>A headset with a microphone<br> </li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...