Senior Manager Risk Management

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About the position

Responsibilities

  • Oversee JetBlue's enterprise insurance programs (Property, Cyber, Directors & Officers (D&O), Workers' Compensation, Aviation, etc.) ensuring coverage adequacy, optimal pricing, and alignment with business exposures
  • Serve as a strategic thought partner to senior leadership on emerging risk trends, insurance strategies, and claims management best practices
  • Maintain awareness of global insurance market conditions and regulatory trends to proactively adjust strategies
  • Represent Risk Management and partner with key stakeholders across JetBlue on company-wide initiatives, steering committees, and operational response teams, such as Business Continuity and Emergency Response (BCER)
  • Champion continuous improvement efforts to enhance efficiency, service delivery, and cost control across all areas of responsibility
  • Lead all renewal processes, submissions, audits, and negotiations in partnership with internal stakeholders, brokers, and insurers
  • Provide contractual risk transfer guidance and review insurance provisions in complex agreements, leases, and partnerships
  • Ensure accurate and timely management of Certificates of Insurance and insurance identification materials
  • Lead the oversight of all Workers' Compensation programs, with accountability for claim outcomes, carrier performance, and cost containment strategies
  • Oversee operational claims (first and third-party) with direct involvement in high-exposure, catastrophic, or sensitive cases.
  • Establish best-in-class processes for advocacy-based claims handling, ensuring alignment with JetBlue's Caring value and delivering exceptional crewmember support
  • Maintain robust partnerships with external claims administrators, brokers, service providers and internal stakeholders to ensure risk strategies align with corporate objectives
  • Develop and manage department budgets for insurance premiums, claim reserves, and risk services
  • Provide accurate and timely reports to senior leadership on risk exposure, claims trends, financial performance, and key risk indicators
  • Leverage data analytics to identify emerging risks, recommend strategies for risk reduction, and measure program performance
  • Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
  • Other duties as assigned

Requirements

  • Bachelor's degree in Risk Management, Business, Insurance, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Eight (8) years of progressive experience in Risk Management, Insurance, Workers' Compensation, or related roles
  • Three (3) years of people leadership experience, with a proven ability to lead high-performing teams
  • Comprehensive knowledge of insurance coverages (Property, Cyber, D&O, Workers' Compensation, Aviation, etc.)
  • Strong experience in claims handling (Workers' Compensation, Property, Liability) and carrier/third party administrator (TPA) oversight
  • Strong financial acumen related to insurance budgeting, claims reserves, and cost modeling
  • Available for overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice-to-haves

  • Advanced certifications such as Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU), or Certified Information Privacy Professional (CIPP)
  • Aviation industry experience
  • High proficiency with Risk Management Information Systems (RMIS), Excel, and reporting tools
  • Demonstrated success leading risk or claims programs through significant organizational change or crisis
  • Excellent verbal and written communication

Benefits

  • Performance bonuses
  • Restricted stock units
  • Access to healthcare benefits
  • 401(k) plan and company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
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