IT Support – Permanent & Contract Opportunities (Part-Time, 3 Days per Week)

Other Jobs To Apply

We’re looking for a proactive, enthusiastic, and knowledgeable IT Support professional to join our creative studio in London. You’ll be working alongside our IT Manager to deliver exceptional IT support, maintain systems, and drive technology improvements across our small but busy office - and potentially for global teams in a fast-paced creative design group.

We have two part-time roles available (3 days per week, must include Wednesday):

  • Permanent IT Support Role: Ideal for someone looking for long-term career growth within a collaborative architecture practice. Salary: £32–35k pro rata.
  • 6-Month Contract IT Support Analyst Role: Perfect for someone looking to gain global IT experience in a creative, multi-office environment. Salary: £30–35k pro rata.

Key Responsibilities (Both roles):

  • Provide face-to-face and remote IT support, diagnosing and troubleshooting issues on MacOS and Windows devices
  • Support hardware maintenance, updates, and new equipment setup for starters, meetings, and presentations
  • Administer Office 365 (including Exchange and Teams), Active Directory, and key business applications such as Adobe Creative Cloud and Autodesk
  • Troubleshoot network, AV, and peripheral issues, and maintain accurate IT documentation and knowledge bases
  • Support and maintain cloud storage solutions (Dropbox, OneDrive, etc.) and oversee Jamf management (Mac environment)
  • Collaborate on IT projects, system upgrades, and service improvements
  • Provide clear guidance and instruction to non-technical users

Skills and Experience:

  • Excellent knowledge of MacOS, Office 365, and standard hardware/software (Windows experience essential for contract role)
  • Familiarity with VOIP telephony, NAS, and network management is desirable
  • Experience with SME cloud storage solutions and AI tools is a plus
  • Strong problem-solving, organisational, and communication skills
  • Passion for technology and interest in the creative industries is highly valued
  • Fluency in spoken and written English and eligibility to work in the UK

Benefits (Permanent Role Only):

  • 5% employer pension contribution (matching 5% employee)
  • Life assurance, critical illness cover, and income protection
  • Private healthcare and wellbeing expenses (after probation)
  • Travel loans, cycle-to-work scheme
  • 20 days holiday per year (excluding bank holidays), rising to 25 days after 3 years
  • Flexible office hours after probation
  • Employee-ownership trust (profit-share eligibility after 1 year)

The Ideal Candidate:

Resourceful, hands-on, practical, and kind - someone who thrives in a creative, collaborative environment and is committed to resolving issues efficiently while helping the team get the most out of technology.

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...