[Hiring] Overnight Customer Service Representative @Capital Management Services

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Role Description

The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia. Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!

We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents. This role involves performing Lost/Stolen Customer Service for a large banking institution.

  • File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges and must have their debit card shut down for safety.
  • Express Empathy: The agent must maintain an empathetic and professional tone throughout all calls.
  • Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays.

Qualifications

  • High school diploma or equivalent (GED) required; Associates Degree Preferred.
  • Must be 18 years of age or older.
  • Excellent communication skills.
  • Ability to problem solve.

Requirements

  • Background Check Required.
  • Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi).
  • Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone.
  • Either a Smartphone with Unlimited Minutes, or Landline Phone.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule

  • Evening shift
  • Holidays
  • Night shift
  • Weekend availability

Supplemental Pay Types

  • Bonus pay

Education

  • High school or equivalent (Required)

Experience

  • Customer Service: 3 years (Required)
  • PC or Laptop: 3 years (Required)

Job Type

  • Full-time

Pay

  • $14.00 per hour

Expected Hours

  • 20 - 40 per week

Work Location

  • Remote
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