(known internally as Functions Supervisor)
This is a full time Permanent position - paying £16.50 per hour - 45 hours per week.
Must be fully flexible to work any 5 out of 7 days across the week incl weekends and bank holidays
Post holders will be required to serve alcohol and must therefore be over 18**City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.
We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Responsibilities
Customer Service
Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
Actively seeking customer feedback to improve the service
Safety
Adhere to all Health and Safety requirements in accordance with the company's Safety Management System (SMS), ensuring the safety of passengers is protected at all times
Maintain the cleanliness and safety of all common areas
Sales
Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
To assist with promotional activity to attract prospective customers
Ensure any wastage is minimized and accurately recorded.
Administrative/Other
Completion of all function paperwork within the agreed timeframes
Ensure all stock is on board and checked to company processes
Participate in regular stock audits and all breakages recorded per company policy
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standard
Requirements/Qualifications
Previous experience in a Team Leader/People Management position with the ability to motivate and inspire performance
Customer Service orientated – Actively looks for ways to promote our business and enhance the guests' experience
Excellent Time Management capabilities
Microsoft Office Suite experience
Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
Health & Safety awareness combined with Food Safety & Hygiene standards
Previous experience in Restaurant/ Conference & Banqueting background
Flexible "can do" approach with the ability to stay calm and work well under pressure
Solutions orientated and focused to resolve any complaints in a calm and professional manner.
Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
Able to work for extended periods of time without sitting
