Job Description

Background 

The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre also provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.

Summary of the job

The Receptionist is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. The Reception Team provides first-line support to tutors and students as well as undertakes administrative duties crucial to the running of the Centre. They also provide support to other staff members where appropriate.

The Minster Centre is a small, friendly organisation and the Receptionist needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Receptionist role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.

The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they will be organised, have excellent IT skills and knowledge and practice of using Zoom or be willing to learn. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.

Duties and responsibilities:

Reception

·       Ensuring that Reception is always covered by working with the Reception Manager to organise a reception rota that covers absence, holidays, etc.

·       Co-ordinating access to the building, opening and closing the building.

·       Receiving visitors

·       Setting the appropriate space/s up for events and assisting with special or evening events when requested (e.g. Graduation)

·       Ensuring there are adequate supplies of daily cleaning materials and refreshments and organising catering for specific events

·       Responding appropriately to emergencies (training will be provided)

·       Answering, screening and forwarding any incoming telephone calls, and providing basic information when needed

·       Managing our room booking system, including supporting our Finance team with invoicing of room hirers

·       Dealing with room booking enquiries and bookings for events

·       Managing petty cash

·       Ordering stationary and other supplies as requested

·       Dealing with customer queries or complaints politely and positively

·       Keeping the reception area tidy

·       Data entry tasks, or similar, in quiet periods

·       Organising Open Days with the assistance of Training Admin Team

·       To undertake such other duties as may be required by The Minster Centre

IT Support

·       Diagnosing and resolving technology equipment issues in the training rooms (basic training can be provided). This might include but is not limited to; ensuring equipment is in working order and reporting any faults; ensuring equipment is connected correctly; amending equipment settings.

·       Assisting with Zoom support for online training sessions, interviews and other meetings.

·       Providing IT assistance to Tutors, including responding to basic Moodle, Zoom and Microsoft Office queries/tasks. This will include being part of an on-call rota for first line remote support.

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with the Reception Manager, Facilities and Membership Manager or the Management Committee.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

Application instructions

The closing date for applications is Wednesday 10th December 2025 . Interviews will be conducted on a rolling basis as strong applications arrive. We therefore reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQIA+ community, care leavers, people with disabilities and those from other minorities. 

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships. Due to the nature of this role, we regret that we cannot accept applications from current Minster Centre students.