Customer Service Advisor – Part Time – Working from Home

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<div><p><b>Join Our Team as a Customer Service Advisor!</b></p><p>Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Customer Service Advisors to join their team temporarily and deliver exceptional support to customers.</p><p><b>Position:</b> Customer Service Advisor<br/><b>Contract Type:</b> Temporary ongoing<br/><b>Working Pattern:</b> Part Time - 8am to 1pm<br/><b>Location:</b> Working from Home</p><p><b>What You\'ll Do:</b></p><ul><li>Provide first-rate service through inbound calls from customers regarding their accounts.</li><li>Assist customers via Digital Mail Service and Web Chat.</li><li>Update systems while handling sensitive customer data.</li><li>Guide customers to the right resources and escalate inquiries as needed.</li><li>Resolve customer queries at the first point of contact, utilising your excellent communication skills.</li></ul><p><b>What We\'re Looking For:</b></p><ul><li>Strong telephony skills and the ability to communicate effectively via phone, email, and Web Chat.</li><li>A proactive, can-do attitude with a genuine passion for helping others.</li><li>Confident IT skills, particularly with MS Office packages.</li><li>Candidates must pass a DBS check and provide proof of Right to Work in the UK.</li></ul><p><b>Why Join Us?</b></p><ul><li><b>Remote Working:</b> Enjoy the flexibility of working from home while making a difference.</li><li><b>Supportive Environment:</b> Join a team that values your contributions and fosters your professional growth.</li><li><b>Comprehensive Training:</b> Receive training on various software packages to equip you for success.</li><li><b>Career Development:</b> Gain valuable experience, opening doors for future opportunities.</li></ul><p>Are you ready to embark on a rewarding journey in customer service? If you\'re enthusiastic about providing support and making a positive impact, we want to hear from you!</p><p><b>Apply Today!</b> Become a part of our dynamic team and help us deliver world-class customer service. We\'re excited to see how you can contribute to our mission of supporting customers and their businesses.</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.</p><p>Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.</p><p>Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.</p></div> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...