Social Media Chat Moderator

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About the Company

Meta Platforms, Inc. connects billions of people around the world, powering a global community through its family of apps and services including Facebook, Instagram, WhatsApp, and Messenger. We’re committed to fostering a safe, respectful, and engaging online environment for everyone. Join our team dedicated to building community and bringing the world closer together.

Job Description

We are seeking a diligent and empathetic Social Media Chat Moderator to join our remote team. This entry-level position is perfect for individuals looking to start a career in digital community management, providing essential support in monitoring and moderating user-generated content across our platforms. You will play a crucial role in maintaining a positive and safe online experience for our global community, ensuring compliance with our community standards and guidelines. This is a 100% remote opportunity, offering flexibility and the chance to contribute to one of the world’s leading social media companies from the comfort of your home.

Key Responsibilities

  • Monitor user-generated content and live chats for adherence to community guidelines and terms of service.
  • Identify and address inappropriate content, including spam, hate speech, harassment, and misinformation.
  • Respond to user inquiries and provide support in a timely and professional manner.
  • Escalate complex issues or policy violations to senior moderators or relevant teams.
  • Maintain accurate records of moderation activities and user interactions.
  • Stay informed about current social media trends, platform updates, and community standards.
  • Collaborate with team members to ensure consistent application of moderation policies.

Required Skills

  • Strong written communication skills in English.
  • High level of empathy and emotional intelligence.
  • Ability to make quick, sound judgments in ambiguous situations.
  • Excellent attention to detail and accuracy.
  • Proficiency in basic computer skills and internet navigation.
  • Reliable internet connection and a dedicated home workspace.
  • Ability to work independently and as part of a remote team.

Preferred Qualifications

  • Previous experience in online moderation, customer service, or community management (even voluntary).
  • Familiarity with various social media platforms and their dynamics.
  • Ability to speak and write in additional languages (e.g., Indonesian, Mandarin, Tagalog).
  • Understanding of internet culture and online trends.

Perks & Benefits

  • 100% remote work flexibility.
  • Comprehensive training and professional development opportunities.
  • Opportunity to work with a global leader in social media.
  • Supportive team environment.
  • Contribution to a safer online experience for millions.
  • Competitive hourly pay.
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