[Remote-Position] Remote Chat Support Specialist

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Position at a Glance:

  • Location: Remote
  • Company: Pathremotenetwfh
  • Position: Remote Chat Support Specialist
  • Start Date: Immediate openings available
  • Compensation: a competitive salary

 

 

• *Job Title:** Remote Chat Support Specialist • *Company:** AES • *Location:** Columbus, Ohio, US (Remote... • *Job Type:** Part-time • *Seniority Level:** Associate Level • *Years of Experience:** 3 ### **Job Description:** AES is seeking a dedicated and skilled Remote Chat Support Specialist to join our dynamic team. The ideal candidate will possess a strong commitment to customer service and demonstrate superior communication skills. This part-time position involves supporting our diverse customer base through effective online chat interactions, solving their issues, and providing innovative solutions in real-time. As part of an organization that values curiosity and questioning, you will have the opportunity to contribute to our continuous improvement initiatives. ### **Key Responsibilities:** - **Customer Support:** Actively engage with customers via chat to address inquiries, troubleshoot issues, handle complaints, and provide product/service information in a timely manner. - **Problem Solving:** Analyze customer queries and concerns to determine the root of issues and provide effective solutions while following AES’s guidelines and policies. - **Documentation:** Accurately document customer interactions, feedback, and resolutions to improve service efficiency and effectiveness. - **Collaboration:** Work closely with cross-functional teams, including product development, sales, and technical support, to resolve complex issues and share customer insights that drive product improvements. - **Continuous Learning:** Stay updated with the latest product knowledge, features, and industry trends to serve customers better and enhance their overall experience. - **Performance Metrics:** Meet and strive to exceed key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution rates. - **Feedback Contribution:** Participate in regular team meetings to share insights, discuss challenges, and collaborate on innovative ideas that enhance customer service. - **Training and Support:** Assist in training new team members and mentoring peers to help reinforce best practices within the team. ### **Requirements:** - **Education:** High school diploma or equivalent; a bachelor’s degree in a related field is preferred. - **Experience:** A minimum of 3 years of experience in a customer service or support role, with a strong focus on online or chat support. - **Technical Skills:** Proficiency in using customer support software, live chat systems, and Microsoft Office Suite; familiarity with CRM tools is an advantage. - **Personality Traits:** - **Independent:** Ability to work autonomously and prioritize tasks effectively without constant supervision. - **Hardworking:** Demonstrates a strong work ethic and dedication to delivering high-quality service to customers. - **Soft Skills:** - **Teamwork:** Ability to work collaboratively within a team and contribute to group goals. - **Project Management:** Strong organizational skills with the capacity to manage multiple tasks simultaneously and meet deadlines. ### **Benefits:** - **Travel Opportunities:** Experience exciting travel options associated with specific projects or training. - **Paid Overtime:** Enjoy the benefits of paid overtime for additional hours worked beyond your scheduled shifts. - **Parental Leave:** Competitive parental leave policy to support you during important family transitions. ### **Working Environment:** At AES, we believe in cultivating an environment that encourages curiosity and questioning as a catalyst for innovation and growth. We empower our employees to think creatively and challenge conventional practices while providing the tools and resources necessary for success. ### **Application Deadline:** Interested candidates are encouraged to apply by **September 20, 2024.** ### **Equal Opportunity Statement:** AES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us at AES and contribute to a culture of innovation and excellence while supporting our customers! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Chat Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...