Remote Chat & Email Support - No Talking Required | Entry-Level Welcome

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Job Summary

Houston Skilled Consultancy is seeking dedicated and detail-oriented individuals to join our growing remote support team. This role focuses on providing exceptional customer service exclusively through chat and email channels—no phone calls are required. As a Remote Chat & Email Support Specialist, you will assist customers by answering queries, resolving issues, and ensuring a seamless experience. This position is ideal for entry-level candidates looking to build a career in customer service with the flexibility of working from home.

Key Responsibilities

  • Respond to customer inquiries via chat and email promptly, professionally, and accurately.

  • Resolve customer issues efficiently while maintaining high satisfaction levels.

  • Document customer interactions, feedback, and technical issues clearly in the internal system.

  • Collaborate with internal teams to escalate complex issues or product concerns.

  • Continuously improve response quality by staying updated on product/service knowledge.

  • Maintain confidentiality of sensitive customer information at all times.

  • Meet daily productivity and quality targets set by management.

Required Skills and Qualifications

  • Excellent written communication skills in English with strong grammar and spelling.

  • Ability to multi-task and manage time effectively in a remote environment.

  • Basic computer proficiency, including email platforms, chat software, and CRM systems.

  • Strong problem-solving skills and attention to detail.

  • Customer-focused mindset with patience and empathy.

Experience

  • Entry-level candidates are welcome; prior experience in customer service, chat support, or email correspondence is a plus but not required.

  • Familiarity with remote work tools and virtual collaboration platforms is advantageous.

Working Hours

  • Flexible schedule with part-time and full-time opportunities.

  • Some shifts may include evenings, nights, or weekends depending on operational needs.

  • 100% remote work—work from the comfort of your home.

Knowledge, Skills, and Abilities

  • Exceptional written communication and typing skills.

  • Ability to handle multiple customer conversations simultaneously.

  • Strong organizational skills and attention to detail.

  • Comfort with learning new software and tools quickly.

  • Ability to maintain a professional and positive tone under pressure.

Benefits

  • Competitive hourly pay with opportunities for performance-based bonuses.

  • Fully remote work with flexible scheduling options.

  • Training and professional development opportunities.

  • Friendly and supportive team environment.

  • Paid time off and other standard employee benefits (depending on eligibility).

Why Join Houston Skilled Consultancy

  • Join a fast-growing, innovative company that values your contributions.

  • Work in a supportive remote environment that promotes work-life balance.

  • Gain valuable experience in digital customer support with potential for career growth.

  • Be part of a team that prioritizes employee development, satisfaction, and success.

How to Apply

Interested candidates can apply online by submitting their resume and a brief cover letter outlining relevant skills and interest in the position. Shortlisted candidates will be contacted for a virtual interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...