Part-Time Live Chat Specialist

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Architosh is urgently seeking a motivated and enthusiastic Entry-Level Part-Time Live Chat Specialist to join our customer support team. This role is ideal for individuals looking to gain experience in customer service and communication while working in a dynamic and supportive environment. The Live Chat Specialist will be responsible for engaging with customers through live chat, addressing inquiries, and providing exceptional service to enhance customer satisfaction.

Key Responsibilities

  • Customer Engagement: Respond to customer inquiries via live chat in a timely and professional manner.

  • Issue Resolution: Assist customers with product-related questions, troubleshooting, and resolving issues effectively.

  • Information Gathering: Collect relevant information from customers to understand their needs and provide accurate solutions.

  • Documentation: Maintain detailed records of customer interactions and feedback to improve service quality.

  • Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.

  • Product Knowledge: Stay informed about Architosh products and services to provide accurate information to customers.

Qualifications

  • Education: High school diploma or equivalent; pursuing a degree in a related field is a plus.

  • Communication Skills: Excellent written communication skills with a friendly and professional tone.

  • Customer Service Orientation: A passion for helping others and providing outstanding customer service.

  • Technical Skills: Basic computer skills and familiarity with live chat software; experience with customer support tools is a plus.

  • Problem-Solving Skills: Ability to think critically and resolve customer issues efficiently.

  • Availability: Flexible schedule with the ability to work evenings and weekends as needed.

Preferred Qualifications

  • Previous experience in customer service or a related field is a plus but not required.

  • Familiarity with the architecture, engineering, or construction industries is a bonus.

Work Environment

This position is part-time and may require working remotely, depending on the candidate's location and company policies. The Live Chat Specialist will work in a collaborative environment, contributing to a positive team culture.

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