Luxury Weekend Concierge - Sw1

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Our client is currently seeking an experienced concierge to work every weekend at a luxury development in Westminster You will be required to work every Saturday and Sunday, 8am - 4pm 12 days holiday entitlement per annum **Salary**: £11.95 per hour **Main duties**: - Deliver excellent customer service to all residents. - Greet all residents in a professional and courteous manner. - Proactively anticipate resident's needs. - Aid and engage with all guests/residents and colleagues within the development. - Always act as an ambassador for the company. - Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. - Verify all visitors, suppliers and contractors. - Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building and undertaking period review of CCTV system. - Carry out regular building checks and log/report any maintenance that is required through the correct channels. - Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. - Understand and be aware of your Departmental Standard Operating Procedures and adhere to these at all times. - Ensure the communal areas are always kept clean, tidy and presentable. - Report any incidents, problems or complaints to the appropriate manager in a timely manner. - Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing. - Complete the am/pm/overnight operational reports and handover and report any operational issues. - Assist with Move In's/Move Out's. **Requirements**: - Experience in Residential or 5* Hotels. - Reliable and timekeeping. - Immaculate presentation. - Strong written and verbal communication skills in English. - Have excellent communication skills. - Experience in the highest level of customer service. - Be able to demonstrate initiative.

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