IT Operations Technical Lead - Networks

Team IT

Location Holborn Office

County Central London

Ref # 24023

Closing Date 11-Dec-2025

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

This role requires to be office-based (Holborn) once per week.

What you will do:

• Lead technical development of the Banks Network Infrastructure

• Lead significant and challenging pieces of work whilst minimising impact/downtime

• Manage, plan, and implement regular security and patching cycles

• Supervise deliverables from 3rd party suppliers, ensuring they meet our SLA's

• Be an escalation point for 3rd party engineers, support organization, and project resources

• Ensure the Network can support the Bank's growth

• Implement the best practices for security and operational management

• Review and challenge design documentation to improve efficiencies within the Bank

• Find innovative ways to automate and improve current processes

• Document procedures and ensure the current procedures are up to date

• Build a better experience for colleagues and customers alike

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• You may have previously been in a role such as:

Network Operations/Support/Implementation, preferably in a financial service environment

• Experience of multiple networking vendors and proven record of working on technology: Cisco, Juniper, Fortinet, Meraki, Palo Alto, VMWARE, F5 (please don't be put off if not worked on all!).

• Experience managing Third Party Providers and Delivery of Services

• In-Depth experience of Networking and Network Security across multiple vendors and technologies

• Experience and knowledge of Cloud, On Prem and Hybrid Infrastructure builds, Network Segmentation and Zoning

• Strong troubleshooting skills, especially around managing 3rd parties to achieve resolution of issues

• Expert understanding of Networking across the entire OSI Model. Ability to work from layer 1 to layer 7. Ideally experience of physical infrastructure regarding WAN circuit installations and building fit outs.

• Experience in Firewalling, Hardening, Patching, Vulnerability Management. Network Access Control and 802.1x

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!