HR Support Apprenticeship

Type: Apprentice
Location: Hounslow, TW6 3FE

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.

What you’ll do at work

• Ensure that all Administrative tasks are undertaken in an efficient
  and effective manner and within the required timescales
• Take ownership for the accurate management of all documentation
  relating to the site, including (but not restricted to) HR, Operational and Legislative requirements
• Assist the L&D Manager, Recruitment Partner, Senior HR Advisor and HR Administrators with aspects relating to HR – e.g. raising HR paperwork and making changes to HR system
• Work to support the Manager in coordinating a process of
  Continuous Improvement with regards to HR service delivery
• Administration of the LMS system, including (but not limited to);
  Data integrity (i.e. Starters/Leavers/Changes/updates etc)
  The administrative system support of the Ocean and Air training
  program i.e. New Starters, Enrolments, Set ups, SOP’s , Status
  reports etc
• Enrolment of employees on all e-learning course as and when
  directed
• Administration support for the Operational team
• Maintaining new starter files through to probation end
• Maintaining the HR Info Inbox
• Ownership of notifying the Healthcare providers (Westfields and
  Vitality) of any changes starters/leavers
• Long service reporting to payroll and notifying the managers
• Processing long service awards
• Processing Sickness forms

Where you’ll work

Schenker House Unit 3 Lhr Portal Scylla Road London Heathrow Airport

Hounslow

TW6 3FE

Training

An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VQ SOLUTIONS LTD

Your training course

HR support (level 3)

Equal to A level

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a
college or
training
location for this apprenticeship.

More training information

You will work towards an Advanced Level 3 HR Support Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.

Requirements

Essential qualifications

GCSE in:

• Maths and English (grade Minimum C/4)

Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience
• Good time management
• Ability to prioritise

Other requirements

Due to the nature of the responsibilities within this team, a high level of accuracy and maturity is required at all times. You would need to be able to understand an instruction and be able to resolve it or delegate it correctly as well as be prepared to be adaptable to change.

About this company

At DB Schenker, we’re committed to providing innovative supply chain solutions that challenge the status quo. As a global industry leader with more than 140 years of logistics experience, we’re proud to support industry and trade in the global exchange of goods. We have 2100 location around the world and more than 76900 employees worldwide.