We are Landsec

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location

The role is based in London, Victoria and offers hybrid working with majority of the week based in the office.

The role:

• The Customer Service Representative will serve as a representative of the AP function, delivering responsive and professional support to both internal and external customers. As the primary point of contact, the role is instrumental in ensuring a positive customer and stakeholder experience, resolving queries efficiently, and supporting the smooth operation of the wider Accounts Payable team through ad hoc administrative tasks.

• Salary: Competitive

Principle Accountabilities

• Handle daily Accounts Payable (AP) enquiries from both internal and external stakeholders, including locating invoices, verifying payment status and purchase order receipts, and reviewing supplier details

• Monitor shared mailboxes across the team and responding to emails promptly and professionally

• Handle incoming calls and switchboard enquiries with clarity and efficiency

• Monitor incoming group Teams messages to ensure timely and appropriate responses are provided

• Ensure urgent queries are escalated promptly to enable timely resolution

• Support the wider AP team with additional tasks as required

• Develop and maintain strong, effective working relationships with key internal and external stakeholders

Essential Criteria

• Strong communication skills and customer focused mindset, committed to delivering a positive experience to both internal and external stakeholders

• Ability to collaborate effectively across all levels of the organisation, including Finance and wider business functions

• Highly organised with strong attention to detail and effective time management

• Responsive and capable of managing competing priorities and maintaining accuracy in a fast-paced environment

• Flexible and adaptable, capable of adjusting to changing priorities and supporting additional tasks when needed

• Proactive and solution-oriented, able to investigate and resolve queries independently and with confidence

• Ability to work independently and as part of a team

• Proficient in Microsoft Office, with good working knowledge of Outlook and Excel

• Experience using Microsoft Dynamics D365 F&O (desirable)

• Customer service experience (desirable)

We have a great benefits package, there to support you with your work-life balance and in moments that matter.  We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance, Health Cash Plan, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing 

To find out more about our approach, visit our .