Full job description

Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the energy and passion of people serving people.

About the Job
Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.

The Day-to-Day:

Developing people

• Provide regular feedback to the RGM on the performance of Team Members

• Provide ongoing constructive and complimentary feedback to Team Members

• Actively participate in the training of Team Members

• Handle conflicts constructively and work with RGM to achieve resolution

Ensure consistent customer satisfaction

• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)

• Personally demonstrate that customer needs are the highest priority

• Ensure food safety, quality, and accuracy of orders

• Resolve customer complaints quickly while maintaining positive customer relations

Act Like an Owner

• Assist profit & Loss management by following cash control/security procedures, maintaining inventory and

• Managing labour

• Oversee proper product preparation, rotation, portioning, cooking, and holding time

• Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times

Shift Leader - Taco Bell

We are looking for a dedicated Shift Leader to join our team in the Restaurant operations department. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our Taco Bell location.

• Oversee and coordinate daily shift operations

• Train and supervise team members

• Ensure excellent customer service

• Manage inventory and stock levels

• Maintain a clean and organized work environment

If you are a motivated individual with a passion for the food industry and leadership skills, we would love to have you on board as our Shift Leader at Taco Bell.

Is This You?

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done

• Customer-first mindset

• Strong interpersonal skills

• Dedicated to leading a team that strives for excellence

Why Taco Bell?

• We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!

• We are about more than just building restaurants — we connect with our fans through their passions including sports, gaming, and music

• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle

• We foster a culture of authenticity for you to feel at home with the Taco Bell family! 

Taco Bell shift leaders are responsible for many tasks, including:

• Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns

• Leading by example: Ensuring customer satisfaction and being a role model

• Developing people: Helping the management team with people-related matters

• Controlling costs: Assisting the management team with profit and loss

• Championing Taco Bell values: Being a cultural ambassador for the company

• Communicating: Openly and honestly communicating with management

• Providing feedback: Giving positive feedback to team members

• Following policies: Adhering to cash, security, inventory, and labor policies and procedures

• Driving results: Taking ownership and helping to drive results

• Coaching: Being willing to coach and guide others

• Partnering with management: Working with management teams on business initiatives