Introduction to blithequarkAt blithequark, we are driven by a mission to be the world's most customer-centric organization, where individuals can find, discover, and purchase anything they desire online. We pride ourselves on hiring the brightest minds globally, providing them with an environment that fosters relentless improvement of the customer experience. Innovation and creativity are deeply ingrained in our company's DNA, encouraged at every level of employment. Each day, we tackle complex technical and business challenges with simplicity and ingenuity, making history in the process. The best part? We're just getting started.About the RoleWe are seeking an experienced Technical Operations Manager to join our team at blithequark. This role is not your typical data entry position; it requires a seasoned professional with a background in leading technical teams and managing IT operations. The ideal candidate will have a proven track record of developing and managing high-performing teams across multiple locations, with a strong focus on customer satisfaction and technical excellence.Key Responsibilities• Lead and manage local and remote technical teams to ensure the delivery of high-quality IT support services to blithequark employees worldwide.• Develop and implement strategies to create an exceptional customer experience, leveraging feedback and metrics to drive continuous improvement.• Collaborate with the global organization to define and implement best practices for IT support, ensuring consistency and excellence across all regions.• Identify opportunities for automation, process improvement, and knowledge base development to reduce recurrent issues and enhance the overall efficiency of the IT support function.• Set and maintain high standards for issue handling, escalation, and problem management, guiding the team with clear metrics and goals to measure success.• Foster a culture of innovation, encouraging the team to think creatively and develop novel solutions to complex technical challenges.Essential Qualifications• 5 years of experience in developing and managing teams of technical professionals across multiple locations.• 2 years of experience as an IT Operations Manager or similar role, with a proven track record of leading technology teams.• Bachelor's degree in a relevant field, or 4 years of professional or military experience.• Strong knowledge of Linux or Unix systems administration, with experience in managing and supporting complex IT infrastructures.Preferred Qualifications• Experience in managing IT support services for a global organization, with a focus on customer-centricity and technical excellence.• Strong understanding of IT service management frameworks, such as ITIL, and experience in implementing best practices for IT support.• Excellent leadership and management skills, with the ability to motivate and develop high-performing teams.• Strong analytical and problem-solving skills, with experience in identifying and resolving complex technical issues.Skills and CompetenciesTo succeed in this role, you will need to possess a unique blend of technical, business, and leadership skills. These include:• Technical expertise : Strong knowledge of Linux or Unix systems administration, as well as experience in managing and supporting complex IT infrastructures.• Leadership and management : Proven ability to lead and manage high-performing teams, with a focus on customer satisfaction and technical excellence.• Communication and collaboration : Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.• Problem-solving and analysis : Strong analytical and problem-solving skills, with experience in identifying and resolving complex technical issues.• Innovation and creativity : Ability to think creatively and develop novel solutions to complex technical challenges.Career Growth and Learning BenefitsAt blithequark, we are committed to the growth and development of our employees. As a Technical Operations Manager, you will have access to a range of training and development opportunities, including:• Professional development programs : Opportunities to develop your leadership and management skills, as well as technical expertise.• Mentorship and coaching : Guidance and support from experienced leaders and technical experts.• Cross-functional training : Opportunities to develop skills and knowledge in other areas of the business, such as sales, marketing, and product development.Work Environment and Company CultureAt blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of:• Innovation and creativity : We encourage our employees to think outside the box and develop novel solutions to complex challenges.• Customer obsession : We are passionate about delivering exceptional customer experiences, and we expect our employees to share this passion.• Ownership and accountability : We empower our employees to take ownership of their work and be accountable for their actions.• Collaboration and teamwork : We believe in the power of teamwork and collaboration, and we expect our employees to work effectively with stakeholders at all levels.Compensation, Perks, and BenefitsAt blithequark, we offer a competitive compensation package, as well as a range of perks and benefits, including:• Flexible working arrangements : Opportunities to work from home or remotely, with flexible hours to suit your needs.• Comprehensive health insurance : Access to comprehensive health insurance, including medical, dental, and vision coverage.• Retirement savings plan : Opportunities to save for your retirement, with a competitive matching program.• Professional development opportunities : Access to training and development programs, as well as mentorship and coaching.ConclusionIf you are a motivated and experienced Technical Operations Manager, looking for a new challenge and an opportunity to make a real impact, we encourage you to apply for this role at blithequark. With our commitment to innovation, customer excellence, and employee growth and development, we believe that we offer a unique and rewarding work environment that will challenge and inspire you. Don't miss out on this opportunity to join our team and contribute to our mission to be the world's most customer-centric organization. to take the first step in your journey with blithequark. We look forward to receiving your application and exploring how you can contribute to our team's success.Apply for this job