Dealer Relationship Officer

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<p>Social network you want to login/join with:</p><p>The successful candidate will be part of a small, dynamic team. They will independently make decisions on moderately complex, high-limit credit applications for asset finance proposals, following the credit guidelines, policies, and procedures established by the Company. Responsible for providing a high level of support and maintenance of dealer/partner relationships. May also provide work directions or assists with training, coaching, and mentoring other Dealer Relationship Officers and internal staff. The role will involve occasional customer and dealer visits.</p><p><b>Major Duties:</b></p><ul><li><b>Credit Evaluation:</b>Assess moderately complex, higher-value asset finance proposals by analysing financial statements and customer information.</li><li><b>Decision-Making:</b> Approve, decline or make recommendations on finance proposals in accordance with company policies, procedures, and risk appetite.</li><li><b>Portfolio Management:</b>Review and authorise additional transactions within existing credit limits to support portfolio performance and manage risk effectively.</li><li><b>Customer Communication</b>: Conduct visits to manage large credit lines, clarify financial queries, understand customer replacement strategies, and strengthen relationships.</li><li><b>Dealer Support:</b>Promote asset finance products, systems, and marketing initiatives to dealers and other stakeholders. Provide coaching and guidance to enhance product uptake and understanding.</li><li><b>Stakeholder Engagement:</b>Foster strong relationships with dealers, Area Sales Managers, and key stakeholders through regular video calls and occasional in-person meetings to drive collaboration and shared objectives.</li><li><b>Operational Assistance:</b>Support partners with financial documentation, resolving queries, and occasionally assisting with collections to maintain service quality and customer satisfaction.</li><li><b>Team Development:</b>Mentor and coach other Dealer Relationship Officers and internal staff, contributing to their professional growth and capability development.</li><li><b>Process & Project Involvement:</b>Actively participate in process improvement initiatives and collaborate on international projects to enhance underwriting efficiency and cross-functional effectiveness.</li></ul><p><b>Education:</b></p><p>Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent)</p><p>or</p><p>Degree in an Accounting/Finance discipline or equivalent experience. - University Degree (4 years or equivalent)</p><p><b>Work Experience:</b></p><p>Credit underwriting or related experience. (2 - 5 years). Experience working in customer service or related customer-oriented environments. (1 - 3 years).</p><p>As this is a Langar-based hybrid role the successful candidate will be expected to live within commuting distance of the branch.</p><p>John Deere is an equal opportunities employer. For further details and to apply visit Talent Central.</p><ul><li>Supportive, flexible, and inclusive working environment</li><li>Attractive remuneration and bonus scheme</li><li>We Care employee assist benefit</li><li>Long service awards</li><li>Hybrid / flexible working</li><li>Hours of work are Monday - Friday 37.5 hours per week</li><li>Easy access and free parking</li><li>Career progression / international exposure through project work</li><li>Group Income Protection and Group Life Assurance and Death in Service benefits</li><li>25 Days annual leave</li><li>Long service bonus holiday (+ opportunity to buy and sell holiday)</li></ul> #J-18808-Ljbffr

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