Complaints Handler / Administrator

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One of our Milton Keynes based clients require a Temporary Complaints Handler / Administrator to carry out the following responsibilities as soon as possible: • Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner. • Acknowledging complaints within regulatory deadlines, completing and maintaining logs of all complaint registers. • Completing complaint investigations thoroughly; researching databases, files, records and meeting with relevant staff in order to produce a detailed report of the events and actions leading up to the complaint. • Liaising with customers and writing comprehensive decision letters to customers or their representatives. • Liaising with other bodies such as the Financial Ombudsman, Legal Firms or Claims Management Companies in handling complaints as required. • Making fair and reasonable judgements about complaint outcomes in a timely manner and in line with TCF principles.• Liaising with department managers in reference to any concerns, providing feedback and tracking resolution.• Work with the Risk & Compliance team to ensure the firm’s systems and controls are robust. Knowledge and Skills • Previous experience of working in a complaint handling role preferable. • Experience of working in a Financial Services environment is preferable. • Demonstrates commitment to the fair treatment of customers. • Strong communication skills. • Strong analytical and investigation skills. Working 35 hours a week, Monday to Friday mostly 9am - 5pm with 1 hour for lunch

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